Find the cures you know are out there. At UCLA Health, you make it happen as part of a groundbreaking Research team, working to understand hundreds of medical disorders and improving processes for dozens of procedures across the globe.
The Clinical and Translational Science Institute (CTSI) at UCLA is looking to hire a Director of Coordination Services to manage the centralized clinical research coordination program within the Office of Clinical Research (OCR). The Director ensures patient-facing coordinator services are delivered efficiently, compliantly, and to a high standard for UCLA investigators and study teams. Working under broad direction from OCR leadership, the Director independently manages programs, personnel, and projects, and partners with investigators, faculty, departmental leaders, and institutional stakeholders to advance UCLA’s clinical research enterprise.
The Director leads, develops, and evaluates Coordination Services staff, sets performance expectations, and allocates personnel and resources in accordance with institutional policy. The role develops the processes, performance metrics, staffing strategies, quality assurance activities, and standard operating procedures that support protocol-adherent, regulatory-compliant research, and leads corrective and process-improvement actions as needed. The Director also leads the evaluation and adoption of AI, automation, and emerging digital tools to improve efficiency and data-driven decision-making, with appropriate human oversight, data integrity, compliance, and information security.
The Director oversees the financial and business operations of Coordination Services sales and service activities, including scopes of work, revenue and expense forecasting, billable activity, and accounts receivable. The role provides leadership at UCLA Health, CTSI, and OCR with data-driven assessments of program performance, resource needs, and risks, and collaborates with other OCR units to address deficiencies and implement sustainable improvements.
Annual range: $119,700.00-$272,700.00
- Bachelor’s degree (or equivalent combination of education and experience) in science, public health, or a related field
- Master’s degree in a related area and/or equivalent experience/training
- Minimum 8 years of related experience or training in clinical research, with increasing responsibility and authority (or equivalent combination)
- 3+ years of demonstrated leadership and progressive management experience managing clinical research coordinators and education coordinators
- ACRP, CCRP, or similar clinical research certification (at hire)
- Knowledge of FDA Code of Federal Regulations and Good Clinical Practice
- Experience with study activation, including IRB submission, other committees, and ancillary services (coverage analysis, lab, radiology, pharmacy, etc.)
- Ability to organize and manage multiple projects with competing priorities and deadlines, working efficiently and accurately
- Strong analytical and problem-solving skills with minimal supervision
- Ability to work flexible hours to accommodate deadlines
- Strong verbal and written communication skills, with the ability to collaborate diplomatically and maintain cooperative relationships with staff, physicians, administrators, and patients
- Proficiency with clinical research information systems, data analytics, digital workflow technologies, and emerging AI applications, including evaluating and implementing solutions that improve efficiency while maintaining data privacy, compliance, and human oversight
- Ability to handle confidential material with discretion in accordance with Federal, State, and local laws and Institutional policies
- Working knowledge of IRB and Contracts and Grants policies and procedures
- Experience writing research correspondence to the IRB and study sponsors
- Skill in coordinating complex tasks and information transfer among administrators, staff, committee members, and investigators
- Working knowledge of informed consent forms and applicable compliance requirements
- Ability to develop engaging and accurate presentation materials
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