Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
Make a significant contribution to a world-class health organization. Help maintain our reputation for outstanding patient and customer satisfaction. Experience a high level of personal and professional rewards. UCan do all this and more at UCLA Health.
We’re looking to you to provide a high level of patient services over the telephone for assigned practices or service areas. You will serve as the initial point of contact guiding callers to the appropriate clinic/service.This will also involve utilizing our Electronic Medical Records system to communicate patient care and schedule appointments effectively and efficiently.You must maintain a high level of customer service, sense of urgency, reliability, data entry, active listening and proper phone etiquette. You will float and be required to multi-task varying assignments, depending on departmental needs.
UCLA Health is a world-renowned health system with four award-winning hospitals and dozens of primary care practices, specialty practices, urgent care centers and other ancillary locations throughout metro Los Angeles as well as the David Geffen School of Medicine. We are Los Angeles’ trusted provider of exceptional, compassionate patient care as well as an international destination for the finest in medical treatment. If you’re looking to experience greater challenge and fulfillment in your career, UCan at UCLA Health.
Salary range: $29.53-$46.37 Hourly. Salary for this position is budgeted and based department equity.
This position is Flex Hybrid.
We’re seeking an exceptional customer-focused critical thinker with:
- Flexibility in working various hours and assignments based on operational needs
- Readily accepts work assignments and changes within UCLA Health in a positive manner
- Outstanding communication, interpersonal, mulit-tasking and analytical skills
- The ability work well with minimal supervision in a high-volume environment
- Skill in working with diverse populations (patient, staff, physicians)
- Proven ability to remain composed and professionally under difficult situations with a strong team approach
- PC proficiency with various Windows applications
- Knowledge of phone systems and technology
- Skill in recognizing and responding to emergency/high-priority situations
- May be subject to test on qualifying skills
- Must live in CA or be willing to relocate
EMPLOYMENT SCAM ALERT:
UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
“The environment is nurturing and fosters growth. When I come to work, I know what I'm doing matters.”
VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
If you want to grow professionally, this is the right place for you.
ERA
We are family here. We support each other. We collect together.
ELIZABETH
It’s so diverse and inclusive here. There’s always the opportunity to share your thoughts. It's a place where you feel you belong.
JERRY
Your career path at UCLA Health will enable you to follow a myriad of avenues and turns. It opens up a wide variety of opportunities.
ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
DAVID
UCLA Health walks the walk and talks the talk! It's an incredible feeling to work for an organization that always puts the patient first. I am honored to work in full alignment with the UCLA Health Mission and Vision.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
UCLA is very diverse in its personnel as well as its many research fields studied
JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
TARO
I have been blessed to be surrounded by supportive colleagues who aspire me to be the best version of myself.
Awards & recognition
