Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
As a valued member of the Hospitality Services team, you’ll provide front-line customer service at our hospital Information Desks, including East/West, MP200, and Maddie’s Room. You’ll be the first point of contact for patients and visitors, greeting them warmly, checking them in, offering directions, and answering questions. You’ll confirm inpatient admissions with insurance providers while ensuring HIPAA compliance, and help enforce visitor policies to keep our environment safe and supportive.
You’ll regularly use systems like PassagePoint and Care Connect, and follow security and lost-and-found procedures. In Maddie’s Room, you’ll also manage seating, communicate surgical updates, and maintain an organized, welcoming atmosphere. This role gives you the independence to take initiative while also collaborating closely with your team to create a positive experience for every guest.
If you’re someone who’s proactive, communicative, and thrives in a dynamic environment, this is your opportunity to make a meaningful impact from the moment someone walks through our doors.
Salary Range: $29.42-42.14/hour
- Demonstrate skill in working independently and without supervision.
- Demonstrate Leadership Experience.
- Demonstrate great interpersonal skills in treating coworkers as well as customers with respect, courtesy, and understanding
- Demonstrate great customer service skills through constant helpfulness, willingness to assist in variety of situations, and good listening skills
- Demonstrate ability to collect feedback, analyze, create reports and provide date to leadership.
- Demonstrate recent work experience in customer service and the ability to value others.
- Skill in setting priorities and following directions.
- Demonstrated ability to apply the techniques of problem solving, active listening, and diffusion of anger, with family members that are anxious.
- Ability to remain calm and rational in highly volatile and ambiguous situations. Demonstrated ability to prioritize a large number of simultaneous, complex situations and complete them within reasonable time frames.
- Demonstrated conflict resolution and group process skills sufficient to be effective in an interdisciplinary group or team.
- Ability and willingness to perform support functions such as assisting in various areas.
- Strong written skills to prepare professional level correspondence.
- Proficiency with MS Word, MS Excel, MS Access and MS Power point strongly preferred.
- Ability to effect change toward improvement of hospital and clinics services.
- Ability to relate on the telephone with authority, tact, understanding patience and caring.
- Ability to navigate through the system to find where patients about to receive updates for the family.
- Ability to multi task (answer multiple questions at the same time, answer and receive multiple phone lines from Operating room, PACU, SOU, GOU, Interventional Radiology, Cath Lab, Radiology, Interventional Medicine, Interventional Cardiology and Surgeons needing assistance to locate family members for update.
- Physical Requirements: Standing and walking at least 6.5 hours of an 8 hour work day, often in continuous stretches
Pushing / Pulling / Lifting up to 25 pounds
- Ability to work with various types of volunteers in the surgical waiting area and the Recovery room.
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“The environment is nurturing and fosters growth. When I come to work, I know what I'm doing matters.”
VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
If you want to grow professionally, this is the right place for you.
ERA
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ELIZABETH
It’s so diverse and inclusive here. There’s always the opportunity to share your thoughts. It's a place where you feel you belong.
JERRY
Your career path at UCLA Health will enable you to follow a myriad of avenues and turns. It opens up a wide variety of opportunities.
ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
DAVID
UCLA Health walks the walk and talks the talk! It's an incredible feeling to work for an organization that always puts the patient first. I am honored to work in full alignment with the UCLA Health Mission and Vision.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
UCLA is very diverse in its personnel as well as its many research fields studied
JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
TARO
I have been blessed to be surrounded by supportive colleagues who aspire me to be the best version of myself.
Awards & recognition
