Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
Under the direction of the Quality Management Director, you will lead complex, organization-wide quality improvement initiatives at UCLA Health’s Resnick Neuropsychiatric Hospital (RNPH). You will partner with clinical and operational leaders to turn quality and patient safety data into evidence-based changes that improve patient safety, quality of care, regulatory compliance, and organizational performance.
In this role, you will:
- Apply advanced quality improvement methods, data analysis, performance measurement, and data management to guide hospital-wide initiatives.
- Analyze and interpret large volumes of quality and patient safety data to identify trends and opportunities for improvement.
- Work with clinical and operational leaders to standardize processes, implement evidence-based practices, and measure their impact.
- Oversee event reporting and regulatory readiness activities.
- Support accreditation, infection prevention, grievance management, and the development of sustainable quality improvement programs across RNPH.
We’re seeking a qualified licensed professional with:
Required:
- Active, unrestricted California licensure as a Registered Nurse (RN), Occupational Therapist (OT), or Licensed Clinical Social Worker (LCSW)
- Bachelor’s degree or higher in a relevant discipline
- 3 or more years of experience in an acute care psychiatric hospital
- 3 or more years of experience in leading complex performance improvement initiatives, implementing sustainable process changes, and analyzing clinical and operational data to develop actionable recommendations that improve quality, safety, and organizational performance
- 3 or more years of experience supporting regulatory and accreditation surveys, including The Joint Commission (TJC), Centers for Medicare & Medicaid Services (CMS), and/or Los Angeles County Department of Mental Health (LA CDMH) reviews
- Proficiency in supporting clinical departments with data management activities and projects involving complex clinical issues and broad organizational scope.
- Skill in developing quality indicators, measurement frameworks, and performance measures for departments and services.
- Strong analytical skills, including interpreting complex data from across the organization, summarizing statistical findings, and identifying trends and potential issues in patient care and services.
- Strong written and verbal communication skills, including translating findings into reports, dashboards, presentations, and action plans, and preparing and delivering executive summaries.
- Skill in leading or contributing to clinical project teams that investigate issues, develop and implement corrective action plans, and evaluate their effectiveness.
- Proficiency in preparing incident reports and conducting quality improvement (QI) reviews of complex mortality cases, sentinel events, readmissions, and other cases flagged by screening criteria.
- Sound judgment in identifying cases that require urgent review and working with management to develop and implement appropriate responses.
- Proficiency in submitting or overseeing the timely and accurate submission of clinical quality and patient safety data to internal departments and external agencies.
- Skill in applying advanced QI methods to develop plans, criteria, and benchmarks while leading or contributing to large-scale projects with clinical and technical teams.
- Skill in researching best practices and applying findings to improve data collection and reporting processes and systems.
- Technical expertise to advise teams on complex QI issues related to functionality, efficiency, performance improvement, and program development.
Preferred:
- CPHQ preferred
EMPLOYMENT SCAM ALERT:
UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
“The environment is nurturing and fosters growth. When I come to work, I know what I'm doing matters.”
VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
If you want to grow professionally, this is the right place for you.
ERA
We are family here. We support each other. We collect together.
ELIZABETH
It’s so diverse and inclusive here. There’s always the opportunity to share your thoughts. It's a place where you feel you belong.
JERRY
Your career path at UCLA Health will enable you to follow a myriad of avenues and turns. It opens up a wide variety of opportunities.
ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
KATHERINE
UCLA Health is a supportive, collaborative, and purposeful environment where leadership is invested in your growth and creating real opportunities. And knowing that what we do matters gives a real sense of purpose.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
UCLA is very diverse in its personnel as well as its many research fields studied
JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
TARO
I have been blessed to be surrounded by supportive colleagues who aspire me to be the best version of myself.
Awards & recognition
