The Behavioral Patient Navigator serves as a non-clinical member of the interdisciplinary care team supporting psychiatric and behavioral health patients throughout their healthcare journey. The role provides behavioral triage support, therapeutic communication, motivational interviewing, patient engagement, care coordination, behavioral and psychiatric resource navigation, and linkage to appropriate services. The Patient Navigator assists patients with overcoming barriers related to treatment adherence, appointments, medication routines, behavioral health follow-up, and engagement with their established plan of care while promoting individualized, patient-centered care and recovery.

The Behavioral Patient Navigator works closely with licensed behavioral health providers, psychiatrists, social workers, case managers, community partners, Nursing, and Utilization Management to facilitate timely access to care, support care transitions, and promote continuity of care. This is a non-clinical role and does not provide clinical assessments, diagnoses, therapy, or medical advice.

Key Responsibilities

• Conduct outreach and maintain regular contact with behavioral health and psychiatric patients.
• Provide non-clinical behavioral health triage and escalate urgent or high-risk concerns to licensed clinicians.
• Use therapeutic communication and motivational interviewing techniques to support patient engagement, treatment adherence, and behavioral goals.
• Assist patients with navigating appointments, referrals, behavioral health services, and community resources.
• Coordinate with internal care teams, behavioral health and primary care providers, and community organizations.
• Track referrals, follow up on missed appointments, and assist with transitions of care.
• Connect patients with appropriate behavioral health, social service, and community-based resources.