Provide the tools necessary to deliver cutting-edge health care and groundbreaking research. As part of our Information Technology team, you’ll ensure that our medical professionals have access to the latest breakthroughs in technology, and you’ll play a key role in protecting our global patient community.
Bring your expertise in AI, automation, and process transformation to UCLA Health and help build smarter, more effective healthcare operations.
UCLA Health is seeking an innovative and strategic leader to serve as Assistant/Associate Director of Intelligent Automation. In this role, you will lead the design, implementation, governance, and expansion of AI-enabled automation solutions that improve operational efficiency, quality, employee experience, and organizational performance.
As part of Performance Strategy & Analytics, you will partner with clinical, operational, technology, compliance, privacy, data governance, and analytics leaders to translate complex business needs into secure, scalable, and responsible solutions. You will also lead cross-functional delivery, establish automation priorities, measure outcomes, and build organizational capability for continuous improvement.
Key Responsibilities
- Develop and execute an intelligent automation roadmap aligned with organizational priorities and high-value operational needs.
- Lead the assessment, design, testing, implementation, and optimization of AI-enabled automation and redesigned workflows.
- Establish governance standards addressing human oversight, validation, data protection, performance monitoring, and escalation.
- Advise leaders on automation strategy, solution design, change management, adoption, and benefits realization.
- Define and monitor measures such as return on investment, quality, productivity, cycle time, and customer experience.
- Recruit, coach, and develop a high-performing team while promoting accountability, collaboration, innovation, and service excellence.
This flexible hybrid role allows for a blend of remote and on-site work, requiring presence on-site as needed based on operational requirements. Please note, travel to the “home office” location is not reimbursed. Each employee will complete a FlexWork Agreement with their manager to outline expectations and ensure mutual understanding. These arrangements are periodically reviewed and may be adjusted or terminated as necessary.
Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $132,300 – $307,100 annually. The University anticipates offering a salary between the minimum and midpoint of this range.
As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
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Knowledge, Skills and Abilities |
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KSAs |
Required / Preferred |
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Demonstrated strategic leadership in automation portfolio planning, prioritization, and benefits realization. |
Required |
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Working knowledge of AI, generative AI, machine learning, workflow orchestration, and enterprise automation concepts. |
Required |
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Ability to analyze complex workflows, identify root causes, redesign processes, and implement sustainable improvements. |
Required |
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Ability to translate business needs into clear requirements, solution designs, implementation plans, and measurable outcomes. |
Required |
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Knowledge of healthcare privacy, security, compliance, HIPAA, data governance, and responsible use of sensitive information. |
Required |
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Understanding of responsible AI practices, including validation, human oversight, monitoring, transparency, bias awareness, and escalation pathways. |
Required |
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Strong stakeholder engagement and influencing skills with clinical, operational, technical, and executive audiences. |
Required |
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Strong project and program management skills, including scope, timeline, risk, issue, resource, and dependency management. |
Required |
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Change management skills, including communication, training, adoption planning, and sustainment of new workflows. |
Required |
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Ability to define and monitor performance metrics, ROI, quality indicators, cycle time, productivity, and customer experience outcomes. |
Required |
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Advanced skill in Python, AI/ML tools, Tableau/PowerPoint, SQL, R, PowerPoint, and Excel; Excellent written, verbal, facilitation, and executive presentation skills. |
Required |
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Demonstrated ability to lead, coach, develop, and hold staff accountable in a collaborative environment. |
Required |
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Commitment to service excellence, continuous improvement, innovation, equity, inclusion, and UCLA Health standards of conduct. |
Required |
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Amount of Experience |
Type of Experience |
Required/ |
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8+ years |
Progressively responsible experience in healthcare operations, data analytics, and process improvement. |
Required |
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5+ years |
Healthcare leadership or management experience supervising IT staff and/or leading matrixed, cross-functional teams. |
Required |
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2+ years |
Demonstrated experience leading AI/ML, intelligent automation, workflow redesign, or digital transformation initiatives with measurable operational outcomes in healthcare industry. |
Required |
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3+ years |
Experience applying Lean, Six Sigma, operational excellence, or comparable process improvement methodologies to complex workflows. |
Required |
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5+ years |
Experience in an academic medical center, integrated health system, clinical operations, quality reporting, healthcare analytics, or regulated healthcare environment. |
Preferred |
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5+ years |
Experience with platforms such as Microsoft Azure AI Services, Databricks, Tableau, Epic, or similar enterprise technologies. |
Preferred |
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Needed at (hire, within x time) |
Required / Preferred |
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Lean Six Sigma Green Belt, Black Belt, or equivalent process improvement certification |
Upon hire or within 12 months |
Preferred |
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Project Management Professional (PMP), Agile/Scrum certification, or equivalent project/program management credential |
Upon hire or within 12 months |
Preferred |
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Responsible AI, AI governance, automation platform, cloud, analytics, or related technology certification |
Upon hire or within 12 months |
Preferred |
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EMPLOYMENT SCAM ALERT:
UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
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Awards & recognition
