Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
UCLA Health runs and operates over 280 outpatient clinics located in Southern California with over 3,000,000 outpatient encounters annually. The Patient Access Organization (PAO) serves as the centralized access team for UCLA Health’s ambulatory enterprise, ensuring timely, convenient, and equitable access to care for patients and the communities we serve. Our teams oversee high-volume centralized scheduling and call center operations, new patient referral intake and navigation, enterprise template and capacity management, workforce training and quality oversight, and scheduling pathways and technology optimization, including decision tree development and digital innovations. We operate at the intersection of operations, technology, and clinical partnership to align supply and demand, streamline workflows, and continuously improve how patients enter and engage with UCLA Health.
The Access Administrator serves as the vertical performance integrator for a defined specialty domain (e.g. Primary Care & Pediatrics, Medical Specialties, Surgical Specialties) within the Patient Access Organization. This leader is accountable for unify operational execution and performance governance to drive high reliability, quality, and accountability across centralized scheduling and access operations. The role directly oversees Operations Supervisors and Access Performance Coaches and ensures alignment between daily execution, strategic access objectives, quality standards, workforce performance expectations, and enterprise stakeholder commitments. This position bridges strategy and frontline performance, ensuring service levels, scheduling accuracy, coaching effectiveness, and workflow adherence are managed as an integrated system, not siloed functions. The Access Administrator serves as the primary owner of access performance, workforce effectiveness, and continuous improvement within their respective domain. This role ensures that operational expectations, training strategies, quality standards, and performance improvement efforts are fully integrated and responsive to the unique needs of each area.
*4 positions available
$45.69- $99.76
- Bachelor’s Degree in Healthcare Administration, Business, Organizational Development, Education, or related field or equivalent combination of education and relevant experience required. Master’s Degree (MHA, MBA, MPH, or related preferred).
- 7 years minimum (required) – Progressive Healthcare Operations Leadership. Progress leadership experience in ambulatory access, centralized scheduling, call center operations, or healthcare operations management. Demonstrated increasing scope of responsibility, including oversight of leaders (not only frontline staff).
- 3 years minimum (required) – Direct management of people leaders. Experience directly managing supervisors, managers, or equivalent leadership roles. Demonstrated success developing leaders and holding them accountable for performance outcomes.
- 3 years minimum (required) – Performance management and quality governance – experience overseeing quality assurance programs, performance dashboards, and structured accountability frameworks. Experience leading performance improvement initiatives tied to measurable outcomes.
- 3 years minimum (required) – Data driven operational leadership – experience interpreting operational KPIs (service level, productivity, quality composite, shrinkage, and workforce metrics). Demonstrated use of data to drive strategic decision-making and corrective action planning.
- 3 years minimum (required) – Cross-functional stakeholder engagement – experience collaborating with clinical leaders, IT, revenue cycle, training teams, or executive stakeholders. Demonstrated ability to influence across departments without direct authority.
- 2 years minimum (preferred) – Process Improvement/Systems Integration – experience leading workflow redesign, lean/sigma initiatives, or operational transformation efforts. Experience integrating strategy into frontline execution within complex systems.
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“The environment is nurturing and fosters growth. When I come to work, I know what I'm doing matters.”
VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
If you want to grow professionally, this is the right place for you.
ERA
We are family here. We support each other. We collect together.
ELIZABETH
It’s so diverse and inclusive here. There’s always the opportunity to share your thoughts. It's a place where you feel you belong.
JERRY
Your career path at UCLA Health will enable you to follow a myriad of avenues and turns. It opens up a wide variety of opportunities.
ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
KATHERINE
UCLA Health is a supportive, collaborative, and purposeful environment where leadership is invested in your growth and creating real opportunities. And knowing that what we do matters gives a real sense of purpose.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
UCLA is very diverse in its personnel as well as its many research fields studied
JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
TARO
I have been blessed to be surrounded by supportive colleagues who aspire me to be the best version of myself.
Awards & recognition
