Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
In this role, you’ll connect with patients by phone and in person, helping them navigate menu options and plan meals that support their care and recovery.
You’ll work closely with diet orders, supplements, and allergy information, turning detailed reports and data into safe, personalized meal experiences. Every tray matters. You’ll verify that each meal meets clinical requirements, honors patient preferences, and aligns with dietary restrictions.
From ensuring every item on the tray matches the meal ticket to coordinating on-time delivery, you’ll play a key role in delivering safe, high-quality service that makes a real difference in a patient’s day. If you’re detail-oriented, patient-focused, and thrive in a fast-paced healthcare setting, this is your chance to combine service and impact in one meaningful role.
Salary Range: 26.37-34.83/hr
- Excellent communication skills, both verbal and written, with a strong ability to convey complex information in a clear and friendly manner.
- Previous customer service or call center experience preferred.
- Ability to handle a high volume of calls while maintaining attention to detail and providing high-quality service.
- Basic understanding of nutrition or interest in health and wellness, preferred.
- Strong problem-solving skills with a focus on providing effective solutions.
- Proficient in math necessary to weight, measure, and complete recipe conversions.
- Ability to gather, analyze, and interpret data.
- Capable of working independently utilizing skills to prioritize and manage responsibilities effectively.
- Ability to remain patient, empathetic, and positive during customer interactions, even in challenging situations.
- Ability to lift 10lbs or push 100lb load.
- Proficiency with general computer applications (e.g., Microsoft Office, CRM systems).
- Ability to adhere to uniform or dress code standards.
- Ability to work in a non-smoking environment.
- Must maintain good personal hygiene and a clean, professional appearance.
- Ability to adjust to fluctuating workload demands and prioritize tasks effectively.
- Strong interpersonal skills to interact with co-workers, supervisors, and other staff members in a respectful and cooperative manner.
- Bachelors Degree or DTR preferred.
EMPLOYMENT SCAM ALERT:
UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
“The environment is nurturing and fosters growth. When I come to work, I know what I'm doing matters.”
VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
If you want to grow professionally, this is the right place for you.
ERA
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ELIZABETH
It’s so diverse and inclusive here. There’s always the opportunity to share your thoughts. It's a place where you feel you belong.
JERRY
Your career path at UCLA Health will enable you to follow a myriad of avenues and turns. It opens up a wide variety of opportunities.
ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
KATHERINE
UCLA Health is a supportive, collaborative, and purposeful environment where leadership is invested in your growth and creating real opportunities. And knowing that what we do matters gives a real sense of purpose.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
UCLA is very diverse in its personnel as well as its many research fields studied
JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
TARO
I have been blessed to be surrounded by supportive colleagues who aspire me to be the best version of myself.
Awards & recognition
