Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
As a Senior Collections Representative, you will oversee a designated portfolio of inpatient and outpatient claims to maximize collection outcomes. In this role, you will conduct thorough and strategic account reviews, lead efforts to resolve reimbursement discrepancies with third-party payers, and implement proactive follow-up strategies to accelerate account resolution. This position requires strong communication skills to work effectively with insurance providers, patients, and internal departments while gathering essential information and addressing payment challenges promptly. You will play a key role in optimizing account management efficiency and ensuring timely resolution within the revenue cycle process.
Salary Range: $33.27 – $47.77 /hourly
We are seeking a self-directed, detail-oriented individual with:
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High school diploma or General Education Diploma (GED) (Required)
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5+ years of progressive experience in collections, including substantial experience in complex collections investigations and resolution (Required)
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Comprehensive understanding of UB04 requirements and advanced knowledge of medical billing processes, including familiarity with Medicare and Medicaid regulations
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Advanced proficiency in analytical tools and software, with demonstrated expertise in Excel/spreadsheets for data analysis and reporting
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In-depth knowledge of collection techniques, laws, and regulations, including AB1455, the Knox-Keene Act, Health & Safety Codes, and other applicable statutes
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Extensive familiarity with medical terminology, CPT and HCPCS codes, and healthcare networks including IPAs, HMOs, PPOs, PCPs, as well as contract affiliations and provider networks
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Exceptional verbal and written communication skills, including the ability to convey complex information clearly and concisely
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Advanced proficiency in Microsoft Office applications, particularly Excel for complex data analysis and Word for documentation and reporting
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Proven ability to manage multiple priorities, meet deadlines consistently, and work both independently and collaboratively within a team environment
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Ability to interpret and apply payer contracts, negotiate payment terms, and process contractual adjustments effectively
EMPLOYMENT SCAM ALERT:
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“The environment is nurturing and fosters growth. When I come to work, I know what I'm doing matters.”
VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
If you want to grow professionally, this is the right place for you.
ERA
We are family here. We support each other. We collect together.
ELIZABETH
It’s so diverse and inclusive here. There’s always the opportunity to share your thoughts. It's a place where you feel you belong.
JERRY
Your career path at UCLA Health will enable you to follow a myriad of avenues and turns. It opens up a wide variety of opportunities.
ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
DAVID
UCLA Health walks the walk and talks the talk! It's an incredible feeling to work for an organization that always puts the patient first. I am honored to work in full alignment with the UCLA Health Mission and Vision.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
UCLA is very diverse in its personnel as well as its many research fields studied
JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
TARO
I have been blessed to be surrounded by supportive colleagues who aspire me to be the best version of myself.
Awards & recognition
