Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
In this role you will provide vital administrative support to the Kidney Transplant Program. Key responsibilities include but are not limited to:
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Screen and manage program-related calls.
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Schedule and coordinate outpatient procedures for transplant evaluations and re-evaluations.
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Prepare, organize, and maintain patient charts and records.
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Support transplant list maintenance, patient re-evaluations, and outpatient clinic operations.
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Perform administrative tasks such as typing, faxing, and record maintenance for the Transplant Program.
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Assist nurse coordinators with administrative duties.
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Provide coverage for other administrative staff as needed.
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Support process improvement initiatives and maintain accurate documentation within the EMR system.
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Consistently deliver CICARE World Class Care standards in all interactions with patients, families, and colleagues.
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Comply with all hospital and departmental policies and procedures
Required:
- Detailed knowledge of hospital admissions/registration procedures
- Knowledge of third party insurances, government programs and other insurance agencies for purposes of obtaining any necessary authorizations for treatment
- Experience working in a medical setting
- Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9_CM code book
- Recent patient registration and appointment scheduling experience
- Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups in a professional, diplomatic and compassionate manner whether by phone or in person
- Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community
- Skill in prioritizing assignments to complete work in a timely manner when there are changes in assignment, pressures of deadlines, competing requirements and heavy workload
- Skill in following through on assignments to completion
- Ability to use diplomacy and respect confidentiality in sensitive situations
- Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent
- Ability to establish and maintain cooperative and collaborative working relationship with administrative, clinical and academic personnel
- Oral and written communication skills to convey information clearly to patients, faculty and staff
- Demonstrated excellent interpersonal skills, customer service skills, time management and organizational skills
- Knowledge and skills to apply appropriate business telephone etiquette on multi-line phones
- Ability to maintain confidentiality on patient and physician issues
- Proficiency with Microsoft Word & PC and access database systems
- Skill in performing basic arithmetic operations; maintaining statistics and performing cashiering functions
Desired:
- Experience with UCLA EHR (Care Connect)
- Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University system
- English/Spanish bilingual oral communications skills to conduct admission/registration interviews
EMPLOYMENT SCAM ALERT:
UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
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VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
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ERA
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ELIZABETH
It’s so diverse and inclusive here. There’s always the opportunity to share your thoughts. It's a place where you feel you belong.
JERRY
Your career path at UCLA Health will enable you to follow a myriad of avenues and turns. It opens up a wide variety of opportunities.
ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
DAVID
UCLA Health walks the walk and talks the talk! It's an incredible feeling to work for an organization that always puts the patient first. I am honored to work in full alignment with the UCLA Health Mission and Vision.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
UCLA is very diverse in its personnel as well as its many research fields studied
JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
TARO
I have been blessed to be surrounded by supportive colleagues who aspire me to be the best version of myself.
Awards & recognition
