Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
Our department is dedicated to supporting individuals with hearing and communication disorders, as well as treating patients who have injuries, illnesses, or disabilities. Our work is rooted in the mission of reducing the impact of these challenges, which can often lead to social isolation, unemployment, and depression. We strive to improve our patients’ quality of life by helping them overcome these difficulties. We are seeking a compassionate, detail-oriented Administrative Assistant for our Saturday clinic. The ideal candidate is dedicated to helping others, exhibits excellent customer service skills, and is committed to our mission of improving patients’ quality of life. On occasion may be asked to provide coverage at other Rehab departmental locations, including Audiology, Speech Pathology, and Rehabilitation Clinics in Westwood or Santa Monica. As needed, may be asked to cover weekday clinic shifts.
Key Responsibilities:
- Welcome patients at their scheduled appointment times and manage check-in/check-out in UCLA’s electronic health record system (CareConnect), and inform clinicians promptly of patient arrivals.
- Verify insurance benefits and collect patient payments.
- Make scheduling decisions based on knowledge of clinical practices at the Clinic. Schedule, reschedule, and cancel patient appointments as needed, especially in cases where the provider is unavailable or out of office.
- Maintain accurate records of scheduling changes, cancellations, and patient communications related to scheduling adjustments.
- Register new patients in CareConnect and handle incoming phone calls.
- Monitor CareConnect workqueues (orders and referrals) to ensure timely scheduling of appointments.
- Maintain par levels for clinic supplies.
- Provide excellent customer service to ensure a welcoming and efficient clinic environment.
- Customer service, back office and front office functions in a health setting required
- Ability to prioritize assignments when faced with heavy workload, deadlines, interruptions, and competing requests to complete tasks in a timely manner.
- Interact diplomatically with a diverse population composed of staff, physicians, administrators, and outside personnel.
- Modify and adapt office procedures when confronted with changing operational needs.
- Once trained, utilize Medical System structure and policies to serve as a resource for questions, referrals, and documentation.
- Recognize and deal appropriately with sensitive and confidential issues.
- Once trained, utilize the electronic health record (CareConnect) to perform administrative functions for various tasks related to patient services.
- Able to effectively use Word and Excel.
EMPLOYMENT SCAM ALERT:
UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
“The environment is nurturing and fosters growth. When I come to work, I know what I'm doing matters.”
VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
If you want to grow professionally, this is the right place for you.
ERA
We are family here. We support each other. We collect together.
ELIZABETH
It’s so diverse and inclusive here. There’s always the opportunity to share your thoughts. It's a place where you feel you belong.
JERRY
Your career path at UCLA Health will enable you to follow a myriad of avenues and turns. It opens up a wide variety of opportunities.
ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
DAVID
UCLA Health walks the walk and talks the talk! It's an incredible feeling to work for an organization that always puts the patient first. I am honored to work in full alignment with the UCLA Health Mission and Vision.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
UCLA is very diverse in its personnel as well as its many research fields studied
JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
TARO
I have been blessed to be surrounded by supportive colleagues who aspire me to be the best version of myself.
Awards & recognition
