Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
UCLA Health is seeking a Senior Cross-Functional Collections Representative to support Patient Business Services by managing a diverse portfolio of complex accounts. In this role, you will lead proactive reimbursement efforts, support training for new staff, and collaborate across teams to improve workflows and maximize collections. This position plays a critical role in ensuring timely resolution of outstanding claims and contributes to the overall financial success of the organization.
In this role, you will:
- Manage an assigned portfolio of accounts across payer types, executing complex claim reviews, resolving payment delays, and optimizing collections strategy
- Conduct detailed analysis of aged accounts and payment discrepancies, including preparing documentation for escalations or referrals
- Communicate with payers, departments, and patients to obtain missing documentation, clarify benefits, and resolve reimbursement issues
- Make financial adjustments and rebill claims as needed, ensuring compliance with contract terms and payer policies
- Maintain thorough documentation in CareConnect and ensure workflows are supported by accurate case notes
- Support onboarding and training for new team members, providing guidance on policies, systems, and effective resolution techniques
- Assist with special projects, stay current on industry changes, and contribute to workflow enhancements
Salary Range: $33.27 – $47.77 hourly
We’re looking for a skilled and experienced collections professional with:
- Minimum of five years of progressive experience in billing and collections across payer types (government, commercial, managed care)
- Strong understanding of reimbursement regulations, payer contracts, medical terminology, and confidentiality compliance
- Proven ability to resolve complex claims, process adjustments, and manage appeals effectively
- Proficiency in Epic or similar billing systems, with strong skills in spreadsheets and account management tools
- Excellent communication and negotiation skills, with experience collaborating across departments and training others
- Strong organizational skills and the ability to manage multiple priorities independently in a fast-paced setting
- High school diploma or GED required
EMPLOYMENT SCAM ALERT:
UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
“The environment is nurturing and fosters growth. When I come to work, I know what I'm doing matters.”
VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
If you want to grow professionally, this is the right place for you.
ERA
We are family here. We support each other. We collect together.
ELIZABETH
It’s so diverse and inclusive here. There’s always the opportunity to share your thoughts. It's a place where you feel you belong.
JERRY
Your career path at UCLA Health will enable you to follow a myriad of avenues and turns. It opens up a wide variety of opportunities.
ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
DAVID
UCLA Health walks the walk and talks the talk! It's an incredible feeling to work for an organization that always puts the patient first. I am honored to work in full alignment with the UCLA Health Mission and Vision.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
UCLA is very diverse in its personnel as well as its many research fields studied
JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
TARO
I have been blessed to be surrounded by supportive colleagues who aspire me to be the best version of myself.
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