Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
Under the general supervision of the Manager, the Administrative Assistant plays a vital role in ensuring smooth front desk operations and delivering an exceptional patient experience in our multidisciplinary clinic.
Key Responsibilities:
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Greet and check in patients with professionalism and courtesy.
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Pre-register new patients and verify insurance coverage and pre-certification needs.
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Utilize the CareConnect system to enter and update patient demographic and insurance information.
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Prepare billing and medical record documents prior to patient visits.
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Collaborate with back office staff to resolve scheduling or patient flow issues.
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Collect and review charge documents for accuracy and submit to billing.
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Process payments, including cash and credit card transactions, and prepare deposits for the finance office.
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Schedule appointments in CareConnect for assigned physicians and clinics.
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Perform patient check-out, including obtaining authorizations for follow-up studies and scheduling with other departments.
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Provide prompt, courteous telephone and in-person support.
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Assist with collecting and compiling clinic census data.
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Schedule outpatient clinic visits for all physicians utilizing the center.
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Perform additional duties as assigned by leadership.
Oversight and Work Environment:
This role reports to the Manager, Administrative Nurse, and Working Supervisor, who collectively oversee operations and coverage scheduling. While supervision is available, the role requires the ability to independently organize and prioritize daily tasks based on established clinic guidelines. Work is periodically reviewed for quality and adherence to protocol.
Salary Range: $29.42-$40.44/hourly
Required:
- Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community
- Detailed knowledge of hospital admissions/registration procedures
- Knowledge of third party insurances, government programs and other insurance agencies for purposes of obtaining any necessary authorizations for treatment
- Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9_CM code book
- Recent patient registration and appointment scheduling experience
- Typing skill sufficient to input verbal or written data into CRT with accuracy and speed
- Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent
- Ability to use diplomacy and respect confidentiality in sensitive situations
- Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups in a professional, diplomatic and compassionate manner whether by phone or in person
- English/Spanish bilingual oral communications skills to conduct admission/registration interviews
- Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University system
- Experience working in a medical setting
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VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
If you want to grow professionally, this is the right place for you.
ERA
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ELIZABETH
It’s so diverse and inclusive here. There’s always the opportunity to share your thoughts. It's a place where you feel you belong.
JERRY
Your career path at UCLA Health will enable you to follow a myriad of avenues and turns. It opens up a wide variety of opportunities.
ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
DAVID
UCLA Health walks the walk and talks the talk! It's an incredible feeling to work for an organization that always puts the patient first. I am honored to work in full alignment with the UCLA Health Mission and Vision.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
UCLA is very diverse in its personnel as well as its many research fields studied
JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
TARO
I have been blessed to be surrounded by supportive colleagues who aspire me to be the best version of myself.
Awards & recognition
