Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
In this role, you will serve as a Patient Financial Analyst for Hematology/Oncology which includes performing financial registration screening, insurance eligibility and benefit verification, financial counseling of hematology/oncology and specialty patients and other administrative support as assigned. Major duties include but are not limited to: direct telephone contact with health care insurers, utilizing electronic systems to verify eligibility and benefits, documenting information accurately in appropriate systems, answering telephone and written inquiries from patients, clinic staff and other stakeholders as needed, assisting patients with education and guidance of their insurance benefits, referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.
Salary range: $32.56/hr – $49.35/hr
Required:
- Excellent communication skills, both verbal and written, with the ability to explain insurance information and document details accurately.
- Ability to perform basic arithmetic and percentage calculations.
- Typing skills to complete documentation, prepare forms and correspondence with speed and accuracy.
- Knowledge, skills and ability to work autonomously using specific software programs such electronic medical record (EMR) systems, insurance verification portals, and Microsoft Office applications.
- Possesses strong customer service skills to promote pleasant and effective interactions with patients, staff, and management.
- Ability to work as part of a team, maintaining confidentiality in all assignments, and showing initiative in identifying and solving problems as they occur.
- Skill in setting priorities when there are deadline pressures, competing requirements and a heavy workload.
- Demonstrated ability to maintain composure when confronted by difficult situations and to respond professionally.
- Demonstrated experience in healthcare administration, insurance verification, prior authorizations and/or medical billing.
- Proficient working knowledge and understanding of the healthcare financial model including major medical insurance plans, authorizations, billing, and denials.
- Knowledge of medical terminology, medical office procedures, and/or billing and diagnosis codes, with a focus in hematology/oncology and infusion therapy.
- Skill in adapting to and implementing frequently changing workflows and processes.
- Ability to analyze complex patient situations that arise and identify solutions.
- Experience with a diverse patient population and showing sensitivity and empathy to patients and families experiencing complex medical situations.
- Advanced organizational skills to ensure a workable, efficient workspace and the ability to multitask in a fast-paced environment.
- Meticulous attention to detail.
- 3+ years of experience in outpatient hematology/oncology services, treatments, and insurance coverage benefits.
Preferred:
- 3+ years working experience with CareConnect or other EPIC-based electronic medical record software.
- Experience in financial counseling, including educating patients on their health insurance benefits.
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UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
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VINCENT, Sr. CLS Specialist, Toxicology
MONICA
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SOZIT
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EDGAR
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