Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
Are you looking for a dynamic role where you can make a meaningful impact in a healthcare setting? We are seeking a dedicated and detail-oriented individual to serve as the first point of contact for incoming calls to our medical center.
Key Responsibilities:
- Professionally answer and redirect incoming calls to the appropriate medical centers.
- Provide accurate and timely information to callers, including patient details, departmental contacts, and on-call schedules.
- Process both routine and emergency calls with efficiency and urgency.
- Monitor, triage, activate, and dispatch emergency personnel in response to hospital emergencies and disasters.
- Oversee and report incidents related to emergency alarm systems and elevator malfunctions.
- Ensure adherence to all customer service initiatives, departmental policies, and hospital protocols, including operational, technical, and emergency procedures.
Qualifications & Skills:
- Strong communication and customer service skills.
- Ability to multitask and remain calm under pressure.
- Experience in a hospital or call center environment is a plus.
- Knowledge of emergency procedures is preferred.
Join our team and play a vital role in delivering essential support and coordination in a fast-paced healthcare setting!
Training Hours (estimated 3-5 months): Tuesday – Saturday 8:30am – 1700. Once trained: Wednesday,Thursday: 1330-2200, Friday – Sunday 1430-2300. Position works weekends and University Holidays.
Salary offers are determined based on various factors including, but not limited to, qualifications, experience, and equity. The full salary range for this position is $25.6 – $36.33 hourly.
• Excellent customer service skills.
• Excellent listening skills.
• Excellent attention to detail skills.
• Excellent verbal and written communication skills.
• Skill in communicating effectively with individuals at all levels.
• Ability to speak clearly and distinctly, using correct English to communicate with public and UCLA Staff in a concise and informative manner.
• Ability to write neatly and use proper grammar and punctuations.
• Ability to work in a fast paced, high call-volume setting.
• Ability to prioritize and multi-task several duties at the same time.
• Ability to identify and escalate priority issues.
• Ability to remain calm and effectively during emergency situations.
• Ability to work on a self-directed basis with minimal supervision.
• Ability to adapt to evolving departmental and hospital policies and procedures.
• Ability to work overtime, Weekends, Holidays and Night Shift when necessary.
• Ability to perform repetitive tasks while sitting at a computer workstation for an extended period of time.
• Ability to take on additional tasks and duties as requested by Supervisor or Management, when needed.
• Proficient in operating a PC and navigating the Internet.
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Knowledge of medical terminology is preferred.
• Call Center Experience preferred.
EMPLOYMENT SCAM ALERT:
UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
“The environment is nurturing and fosters growth. When I come to work, I know what I'm doing matters.”
VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
If you want to grow professionally, this is the right place for you.
ERA
We are family here. We support each other. We collect together.
ELIZABETH
It’s so diverse and inclusive here. There’s always the opportunity to share your thoughts. It's a place where you feel you belong.
JERRY
Your career path at UCLA Health will enable you to follow a myriad of avenues and turns. It opens up a wide variety of opportunities.
ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
DAVID
UCLA Health walks the walk and talks the talk! It's an incredible feeling to work for an organization that always puts the patient first. I am honored to work in full alignment with the UCLA Health Mission and Vision.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
UCLA is very diverse in its personnel as well as its many research fields studied
JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
TARO
I have been blessed to be surrounded by supportive colleagues who aspire me to be the best version of myself.
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