Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
1. Ability to work effectively with patients, physicians and staff in a diplomatic and professional manner in order to maximize suite operations.
2. Skill in prioritizing assignments and managing multiple tasks.
3. Ability to work effectively as a member of a team in order to provide effective patient care.
4. Working knowledge of Epic CareConnect systems to complete on-line transactions, including appointment scheduling, procedure scheduling, the encounter registration system, hospital lab results and medical reports.
5. Team Building Skills to include prior supervisory experience.
6. Skill in monitoring complex clinician appointment schedules.
7. Ability to elicit salient clinical information such as presenting complaints from patients and referring professionals, and make appropriate assignments based on established guidelines.
8. Skill in listening perceptively, conveying awareness and responding to patients and visitors with health concerns using tact and discretion.
9. Skill in speaking clearly and distinctly in person and over the telephone, using appropriate grammar and vocabulary in order to share information, effectively communicate, share and obtain information with persons from diverse social, economic and cultural backgrounds.
10. Ability to triage patient issues to achieve resolution.
11. Ability to interact diplomatically and sympathetically with patients, their families, and the general public in a high volume, continuous public contact setting.
12. Skill in performing with frequent interruptions and/or distractions including the ability to accept equivocal circumstance and respond to changing priorities and deadlines.
13. Typing ability to prepare forms, manuscripts and correspondence with speed and accuracy.
14. Skill in operating a computer including work processing software and the ability to enter and maintain accurate patient appointments and schedules utilizing an on-line computer database system.
15. Ability to maintain equanimity in the face of resistance, indifference and hostility.
16. Skill in working independently and following through on assignments with minimal direction and in setting priorities which accurately reflect the relative importance of assignments.
17. Ability to accept directions from supervisors and act promptly.
18. Knowledge of medical terminology.
19. Working knowledge of medical insurance plans and types of coverage provided.
20. Spanish speaking skills – Preferred
22. Ability to maintain Charge Worklist in CareConnect – REQUIRED
23. Ability to maintain Charge Document Reconciliation Process- REQUIRED
EMPLOYMENT SCAM ALERT:
UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
“The environment is nurturing and fosters growth. When I come to work, I know what I'm doing matters.”
VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
If you want to grow professionally, this is the right place for you.
ERA
We are family here. We support each other. We collect together.
ELIZABETH
It’s so diverse and inclusive here. There’s always the opportunity to share your thoughts. It's a place where you feel you belong.
JERRY
Your career path at UCLA Health will enable you to follow a myriad of avenues and turns. It opens up a wide variety of opportunities.
ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
DAVID
UCLA Health walks the walk and talks the talk! It's an incredible feeling to work for an organization that always puts the patient first. I am honored to work in full alignment with the UCLA Health Mission and Vision.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
UCLA is very diverse in its personnel as well as its many research fields studied
JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
TARO
I have been blessed to be surrounded by supportive colleagues who aspire me to be the best version of myself.
Awards & recognition
