Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
As a Patient Navigator, you will play a crucial role in guiding patients through their care journey under the supervision of the Front Desk Supervisor and Manager. You will be the main point of contact for patients at our Radiation Oncology locations, ensuring a smooth and supportive experience.
Key Responsibilities:
- Coordinate and communicate with patients daily, starting from the moment they are scheduled for treatment.
- Help patients understand their next steps and provide necessary information for their appointments.
- Ensure patients arrive with all required documentation and information.
- Facilitate clear and professional communication between patients and the care team.
- Obtain necessary authorizations and explain the approval process to patients.
- Manage and navigate the patient process proactively, handling frequent interruptions or distractions with ease.
- Assist with general tasks, including triaging phone calls.
Join us in making a positive impact on our patients’ experiences and supporting their care journey with professionalism and empathy.
Salary: $29.42- $42.14 hourly
- Working knowledge of Thoracic Surgical Oncology, cancer, and medical terminology.
- Skill in prioritizing assignments when faced with heavy workload, deadlines, interruptions, and competing requests for service in order to complete tasks in a timely manner.
- Skill in reading correspondence and other written communication in order to determine the urgency of the communication and who should be made aware of it.
- Skill in writing grammatically correct routine business correspondence such as informational letters, memoranda, and notification letters.
- Knowledge of University structure and policies sufficient to serve as a resource for questions, referrals, and documentation.
- Ability to utilize CareConnect to register, encounter, and arrive patients, and to retrieve patient records.
- Skill in using Word and Excel.
- Ability to type with speed and accuracy.
EMPLOYMENT SCAM ALERT:
UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
“The environment is nurturing and fosters growth. When I come to work, I know what I'm doing matters.”
VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
If you want to grow professionally, this is the right place for you.
ERA
We are family here. We support each other. We collect together.
ELIZABETH
It’s so diverse and inclusive here. There’s always the opportunity to share your thoughts. It's a place where you feel you belong.
JERRY
Your career path at UCLA Health will enable you to follow a myriad of avenues and turns. It opens up a wide variety of opportunities.
ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
DAVID
UCLA Health walks the walk and talks the talk! It's an incredible feeling to work for an organization that always puts the patient first. I am honored to work in full alignment with the UCLA Health Mission and Vision.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
UCLA is very diverse in its personnel as well as its many research fields studied
JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
TARO
I have been blessed to be surrounded by supportive colleagues who aspire me to be the best version of myself.
Awards & recognition
