Patient Care and Relationship Manager (Bilingual: English/Arabic)

Patient Navigation & Business Services at UCLA Health is seeking applications for a highly skilled Patient Care and Relationship Manager who is bilingual in Arabic to help international patients navigate through the UCLA Health system.

At UCLA Health, our people are here for more than a career. They’re committed to elevating the lives of everyone they come into contact with. It’s only possible when you’re passionate about what you do and where you get to do it. As a key member of our team, you’ll be able to use your unique experience to help support positive patient experiences. 

The Patient Care and Relationship Manager will receive guidance and direction from the Manager of Patient and Partner Relations, and is responsible for providing outreach and visits with patients, physicians, affiliates and other key constituencies to advance network growth strategies. 

Key Duties Include:

• Building relationships with potential sources of new patient referrals, new providers and develops tactics to increase the patient referral base. 
• Coordinating logistics for international patients who seek medical care from UCLA Health. 
• Attend international patient appointments for social support and medical interpretation. 
• Managing complex strategic relationships with high profile international patients, government medical advisors and other current and potential referring partners around the world.  
• Working closely with International Case Managers in facilitating patients’ transitions of care and providing or making arrangements for patient support services as needed by the international patient.
• Contributing to identifying strategies and plans to expand UCLA Health’s network of care, and recommends strategic outreach initiatives using their knowledge of and experience in specific regions and cultures of the world.  
• Identifying service or process improvements to enhance patients and physicians’ experiences with UCLA.  
• Contribute to the patients’ healthcare journey at UCLA to ensure that they have excellent patient experience.

The University of California, Los Angeles is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range for this position is $83,800.00 – $179,400.00 Annually.