Required:

• Bachelor’s degree or equivalent training and experience.
• Minimum 8 years of related experience or training
• Knowledge of administrative operations and organizational management principles, including organizational structure, resource allocation, workflow design, service delivery models, and operational controls.
• Knowledge of personnel management principles and practices, including supervision, performance management, employee development, workforce planning, recruitment, and employee relations.
• Knowledge of graduate medical education administration and compliance requirements, including familiarity with GME and ACGME standards, accreditation processes, and residency and fellowship program operations.
• Skill in analyzing complex operational issues and developing practical solutions, including evaluating workflows, staffing models, resource utilization, service needs, and organizational effectiveness.
• Skill in supervising, coaching, and developing managers and administrative staff, including establishing expectations, addressing performance concerns, resolving workplace issues, and building effective teams.
• Skill in project and program management, including establishing priorities, coordinating multiple concurrent initiatives, managing deadlines, identifying risks, and ensuring successful implementation.
• Ability to operate effectively in a complex, decentralized, and geographically dispersed environment, balancing competing priorities across multiple sections, programs, hospital locations, and administrative functions while maintaining consistent service standards and accountability.

Preferred:

• Knowledge of University staff personnel and payroll policies and procedures
• Experience working in and/or managing administrative support staff in an academic healthcare environment.