Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
The Cash Operations Supervisor oversees daily cash operations and payment posting activities supporting UCLA Health’s Faculty Practice Group professional billing operations. In this role, you will lead a team responsible for payment posting, reconciliation, credit balance resolution, and related accounts receivable activities.
You will ensure payments and remittances are processed accurately and timely, resolve complex payment and reconciliation issues, and monitor productivity and quality standards. You will also analyze operational trends, identify workflow improvements, and collaborate with payers, IT, and revenue cycle partners to support financial integrity and organizational goals.
Key responsibilities include:
- Supervise, train, coach, and evaluate a team of staff members.
- Oversee payment posting, remittance processing, cash reconciliation, and credit balance activities.
- Monitor electronic funds transfers, Electronic Remittance Advice, Explanation of Benefits, unapplied cash, and unidentified payments.
- Resolve escalated payment concerns and complex reconciliation discrepancies.
- Review staff productivity and quality metrics to ensure departmental standards are met.
- Analyze operational data and recommend improvements to accuracy, efficiency, and financial outcomes.
- Coordinate with insurance carriers and internal partners to resolve payment-related issues.
- Support system implementations, testing, audits, and revenue cycle improvement initiatives.
- Foster a collaborative, accountable, and customer-focused work environment.
- Bachelor’s degree in Business Administration, Healthcare Administration, Finance, Accounting, or a related field; and/or equivalent combination of education and experience.
- 5 or more years of progressively responsible experience in patient billing, payment posting, accounts receivable, cash operations, or healthcare revenue cycle functions.
- 3 or more years of experience supervising operational, revenue cycle, billing, or collections staff.
- Demonstrates solid knowledge of medical billing, reimbursement methodologies, collections practices, and revenue cycle operations.
- Demonstrates knowledge of payer requirements, including Medicare, Medi-Cal, managed care, PPO, HMO, and commercial insurance programs.
- Exhibits ability to analyze financial and operational data, identify trends, and recommend process improvements.
- Demonstrates proficiency using electronic health record, billing, claims, and payment posting.
- Utilizes strong written and verbal communication skills with patients, payers, physicians, and operational partners.
- Exhibits ability to supervise, coach, and develop staff while fostering employee engagement and accountability.
- Applies sound judgment when resolving complex payment, reconciliation, and operational issues.
- Demonstrates strong organizational skills and ability to manage multiple priorities in a high-volume environment.
- Maintains knowledge of regulatory, compliance, privacy, and confidentiality requirements applicable to healthcare financial operations.
- Demonstrates proficiency with Microsoft Excel, Word, Outlook, and reporting tools.
- HFMA Certified Revenue Cycle Representative (CRCR)
- AAHAM Certified Revenue Cycle Specialist (CRS), AAHAM Certified Revenue Cycle Professional (CRCP)
- Possesses experience with Epic, CareConnect, or comparable healthcare billing systems.
EMPLOYMENT SCAM ALERT:
UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
“The environment is nurturing and fosters growth. When I come to work, I know what I'm doing matters.”
VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
If you want to grow professionally, this is the right place for you.
ERA
We are family here. We support each other. We collect together.
ELIZABETH
It’s so diverse and inclusive here. There’s always the opportunity to share your thoughts. It's a place where you feel you belong.
JERRY
Your career path at UCLA Health will enable you to follow a myriad of avenues and turns. It opens up a wide variety of opportunities.
ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
KATHERINE
UCLA Health is a supportive, collaborative, and purposeful environment where leadership is invested in your growth and creating real opportunities. And knowing that what we do matters gives a real sense of purpose.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
UCLA is very diverse in its personnel as well as its many research fields studied
JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
TARO
I have been blessed to be surrounded by supportive colleagues who aspire me to be the best version of myself.
Awards & recognition
