Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
Join a marketing organization in the midst of building and scaling a best-in-class Project Management Office and operations function. This role will shape how work gets done across a complex health care system, driving efficiency, visibility and strategic alignment across a growing omnichannel marketing portfolio.
The Director, Marketing PMO & Operations leads the Marketing Project Management Office and owns the systems, processes and governance that enable marketing work to move efficiently from intake through delivery. This role defines and scales the project management operating model, oversees core platforms (including Workfront and Bynder), and ensures consistent execution standards across the marketing organization.
This leader manages and develops a team of project managers, driving accountability for timeline integrity, resource planning, and risk management. As the owner of marketing project governance, the Director establishes best practices, standardizes workflows, and drives operational excellence across all marketing functions.
Key Responsibilities
- Lead and evolve the Marketing PMO, including governance, intake, prioritization, and delivery standards
- Oversee and optimize project management and asset management platforms (e.g., Workfront, Bynder)
- Establish and standardize processes, templates and SOPs across the marketing organization
- Partner with senior marketing leaders to prioritize work aligned to strategic goals
- Drive resource planning, capacity management and budget tracking across projects
- Monitor performance through KPIs, dashboards and executive reporting
- Identify and mitigate risks while ensuring compliance with organizational policies
- Collaborate cross-functionally with teams including Strategy, Brand, Digital, Patient Experience and ISS
- Lead, coach and develop project management team members
Salary range: $105,700 – $234,500/annually
On-Site Schedule: 4 days onsite, 1 day remote (option for flexibility in remote day)
We’re seeking a strategic leader with:
Required:
- Bachelor’s degree in Marketing, Business, Healthcare Administration, or related field
- 7+ years of experience leading marketing project management teams, including prior hands-on project management experience
- Strong leadership, communication and stakeholder management skills
- Demonstrated ability to manage complex projects and competing priorities in a fast-paced environment
- Experience with project management platforms (e.g., Workfront, Asana) and reporting tools
- Project management certificate (PMP) and/or equivalent experience
Preferred:
- Master’s degree
- Experience in health care or similarly complex, regulated environments
Additional key qualifications:
- Advanced knowledge of project management principles, theories and concepts
- Strong attention to detail and organization skills
- Strong ability to prioritize tasks appropriately and determine relevance
- Comprehensive and effective problem-solving skills
- Strong conceptual and planning skills to analyze projects of diverse scopes
- Excellent time management skills
- Strong ability to track progress and report effectively on outcomes to internal and external stakeholders
- Understands the overall integration of specific projects into larger department business goals and strategies
- Public speaking skills and strong writing skills
- Ability to communicate and interact professionally with diverse internal and external audiences
What We’re Looking For
- Strategic thinker who can translate priorities into executable plans
- Operator who builds structure, clarity and accountability
- Strong cross-functional partner and influencer
- Comfortable working with ambiguity and driving alignment across stakeholders
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