Ability to accurately screen and triage acute patients. Ability to effectively elicit pertinent clinical information such as presenting complaints from patients and referring professional, and make appropriate assignments based on established guidelines.

Ability to accept direction from administration and act as promptly. Ability to establish and maintain cooperative working relationships with patients, peers, physicians and administrators.

Skill in listening perceptively, conveying awareness and responding to patients and visitors with health concerns using tact and discretion. Ability to interact diplomatically and sympathetically with patients, their families, and general public in a high volume, public setting.

Skill in performing with frequent interruptions and/or distractions including the ability to accept equivocal circumstances and responds to changing priorities and deadlines. Ability to maintain composure in the face of resistance, indifference and hostility.

Ability to maintain confidentiality and to work with sensitive and confidential information using discretion and judgment. Working knowledge of UC patient registration system, appointment scheduling system and order entry system. Understand and respect cultural and religious differences.

High degree of adaptability. Comfortable with changing work flows. Skill in prioritizing assignment to complete work in a timely manner when there are changes in workload and assignments, pressures of deadlines, and/or a heavy workload. Demonstrated basic knowledge of physician office policies and procedures.

Ability to establish and maintain cooperative and collaborative working relationships with medical, nursing and administrative personnel. Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent. Skill in working independently and following through on assignments with minimal direction.

Working knowledge of patient related policies and procedures, as well as a thorough understanding of the University system. Familiarity with physician office billing procedures. Verbal and composition skills to convey detailed medical information.

Working knowledge of PC including the following software: Microsoft Word, Microsoft Outlook, Excel, Windows. Ability to constantly use multi-line telephone and computer.

Skill speaking on a one to one basis with persons of various social, economic, and cultural backgrounds to obtain information and explain procedures. Ability to perform with frequent interruptions. Ability to prioritize workload when faced with changing deadlines. Ability to make independent decisions. Requires flexibility and conscientiousness.

The incumbent should be able to handle variable supervisors and be receptive to an unpredictable work schedule. They should have the ability to triage incoming calls with efficiency. The incumbent must have the flexibility to be able to handle variable Neurosurgeons calendars. Requires responsibility of checking in nightly for next day’s assignment.

Working knowledge of outpatient practice operations. Knowledge of neurosurgical medical terminology to communicate effectively with physicians, nurses and other members of the health care community. Current knowledge of neurosurgical diagnosis, treatments, and terminology. Knowledge of University forms and procedures.