Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
We are seeking a Senior Program Manager, Vendor Management & Supplemental Benefits to lead the oversight and strategic management of key vendors supporting our Medicare Advantage product line. This role plays a critical part in ensuring the successful delivery of supplemental benefits by driving vendor performance, compliance, and operational excellence—while supporting business growth, cost management, and an exceptional member experience.
You will:
- Oversee multiple complex vendors that support Medicare Advantage supplemental benefits, ensuring delivery against contractual, performance, compliance, and service-level expectations
- Manage supplemental benefit vendors end-to-end, driving accountability and continuous improvement across the vendor lifecycle
- Partner cross-functionally with internal teams (e.g., Operations, Compliance, Finance, Product, and Clinical) to ensure accurate benefit administration and seamless member experiences
- Lead annual supplemental benefit readiness, coordinating interdisciplinary teams to support benefit design, implementation, and operational execution
- Support business objectives by monitoring vendor performance against cost, utilization, and quality targets
- Contribute to vendor strategy development, including evaluation of market trends and awareness of competitor vendor relationships
- Develop and maintain business continuity plans to ensure uninterrupted delivery of supplemental benefits
- Identify risks, recommend mitigation strategies, and drive resolution of vendor-related issues
We’re seeking a detail-oriented individual with:
- A Bachelor’s degree in business, healthcare administration, or related field, or an equivalent combination of education and experience
- A Master’s degree, preferred
- Eight or more years in managed care, Medicare Advantage, or health plan operations, including vendor and supplemental benefit management
- Deep understanding of Medicare Advantage operations, CMS oversight standards, and supplemental benefit administration
- Proven ability to manage multiple, complex supplemental benefits and vendors end-to-end, with strong relationship management and communication skills
- Strategic mindset with the ability to evaluate vendor risk, develop alternative sourcing options, and anticipate operational impacts
- Strong negotiation and contract interpretation skills
- Analytical and data-driven approach to evaluating vendor performance management, utilization, and cost outcomes
- Exceptional organizational and project management skills, with the ability to manage competing priorities and meet deadlines in a fast-paced enviornment
- Highly collaborative, with the ability to influence across functions and leadership levels
- Advanced knowledge of vendor management best practices, contracting structures, and performance monitoring methods
- Able to operate in a fast-paced, start-up environment with evolving priorities
- Demonstrates ability to proactively identify risks and mitigation strategies
- Applies strategic thinking to vendor selection, evaluation, and benefit optimization
- Strong commitment to compliance, ethics, and data privacy standards
- Maintains continuous improvement mindset, with a focus on efficiency, innovation, and service excellence
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UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
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VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
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EDGAR
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RENE
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ERA
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JERRY
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DAVID
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