Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
Under the general supervision of the Manager, the Patient Services Representative provides exceptional front desk and administrative support to ensure a smooth and efficient patient experience. This role includes welcoming patients, coordinating appointments, managing insurance verification, and facilitating accurate billing and documentation processes.
Key Responsibilities:
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Greet and assist patients in person and by phone, delivering prompt and courteous service.
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Pre-register and check in new patients, verifying and updating demographic and insurance information in Care Connect.
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Assess new patients for insurance pre-certification and obtain required authorizations.
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Prepare billing and medical record documents for patient visits.
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Communicate effectively with back-office staff regarding patient needs, scheduling issues, and other concerns.
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Collect and review charge documents daily for accuracy and completeness; submit to the billing office in a timely manner.
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Process payments (cash, credit card, etc.), issue receipts, and make deposits to the finance office.
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Schedule and manage patient appointments in Care Connect for assigned physicians and clinics.
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Coordinate patient check-out, including arranging follow-up diagnostic studies and scheduling with other departments or offices.
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Assist with collection and reporting of census and statistical data.
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Schedule all outpatient clinic visits for physicians utilizing the multidisciplinary center.
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Perform additional duties as assigned by the Supervisor or Manager.
- Typing skill sufficient to input verbal or written data into CRT with accuracy and speed.
- Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent
- Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent
- Ability to use diplomacy and respect confidentiality in sensitive situations
- Skill in following through on assignments to completion
- Skill in prioritizing assignments to complete work in a timely manner when there are changes in assignment, pressures of deadlines, competing requirements and heavy workload
- Oral and written communication skills to convey information clearly to patients, faculty and staff
- Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups
- Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other group in a professional, diplomatic and compassionate manner whether by phone or in person
- Skill in performing basic arithmetic operations; maintaining statistics and performing cashiering functions
- Ability to maintain confidentiality on patient and physician issues
- Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9_CM code book
- Demonstrated excellent interpersonal skills, customer service skills, time management and organizational skills
Preferred:
- English/Spanish bilingual oral communication skills to conduct admission/registration interviews.
- Detailed knowledge of hospital admissions/registration procedures.
- Knowledge of third party insurances, government programs and other insurance agencies for purposes of obtaining any necessary authorizations for treatment.
- Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community.
- Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University system.
- Experience with UCLA encounter registration system.
- Recent patient registration and appointment scheduling experience.
- Proficiency with Microsoft Word & PC and access database systems
- Experience in working in a medical clinic setting.
EMPLOYMENT SCAM ALERT:
UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
“The environment is nurturing and fosters growth. When I come to work, I know what I'm doing matters.”
VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
If you want to grow professionally, this is the right place for you.
ERA
We are family here. We support each other. We collect together.
ELIZABETH
It’s so diverse and inclusive here. There’s always the opportunity to share your thoughts. It's a place where you feel you belong.
JERRY
Your career path at UCLA Health will enable you to follow a myriad of avenues and turns. It opens up a wide variety of opportunities.
ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
DAVID
UCLA Health walks the walk and talks the talk! It's an incredible feeling to work for an organization that always puts the patient first. I am honored to work in full alignment with the UCLA Health Mission and Vision.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
UCLA is very diverse in its personnel as well as its many research fields studied
JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
TARO
I have been blessed to be surrounded by supportive colleagues who aspire me to be the best version of myself.
Awards & recognition
