Provide the tools necessary to deliver cutting-edge health care and groundbreaking research. As part of our Information Technology team, you’ll ensure that our medical professionals have access to the latest breakthroughs in technology, and you’ll play a key role in protecting our global patient community.
UCLA Health is seeking a talented and proactive Application Analyst to join our dynamic Information Services team. If you’re passionate about improving healthcare through technology and thrive in a collaborative, fast-paced environment—this role is for you.
What You’ll Do
- Troubleshoot, maintain, and optimize Tapestry applications—including Premium Billing and Benefits Engine
- Design, build, test, and support new application modules and enhancements
- Develop deep expertise in supported systems and operational workflows
- Respond to service requests and incidents within defined Service Level Agreements
- Act as a Subject Matter Expert for assigned functionality and workflows
- Escalate vendor issues, track resolutions, and report feature gaps
- Conduct root cause analysis and recommend process improvements
- Provide on-call support in alignment with team rotation schedules
- Follow robust change control processes and ensure thorough documentation
- Create training aids and occasionally deliver end-user training
- Complete project deliverables with accuracy and timeliness
- Evaluate new software releases and advocate for beneficial functionality adoption
- Build strong relationships with business owners and serve as CRM on small projects
- Collaborate in cross-functional workgroups as assigned
- Uphold UCLA C-I-CARE standards and institutional policies
- Model professional conduct and contribute to continuous improvement efforts
What We’re Looking For
- Experience working with Tapestry systems in a healthcare setting
- Strong analytical, communication, and organizational skills
- Ability to work independently and as part of a team
- Commitment to excellence and service-oriented mindset
This flexible hybrid role allows for a blend of remote and on-site work, requiring presence on-site at least 10% of the time, within 12 hours of being asked to come on site, and as needed based on operational requirements. Please note, travel to the “home office” location is not reimbursed. Each employee will complete a FlexWork Agreement with their manager to outline expectations and ensure mutual understanding. These arrangements are periodically reviewed and may be adjusted or terminated as necessary.
Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $102,500 – $227,500 annually. The University anticipates offering a salary between the 102,500 and $150,000 annually.
- Must hold or obtain necessary Epic certifications; attend training in Wisconsin if needed; achieve certification within six months and up to three exam attempts.
- Broad and/or in-depth knowledge in application specialty areas.
- Familiarity with system design, development, implementation, user support, maintenance, quality assurance, testing, and evaluation.
- Strong analytical, research, organizational, and data synthesis skills.
- Detail-oriented with ability to probe for underlying needs for system configuration.
- Ability to manage multiple tasks and adapt to shifting priorities.
- Team-oriented; able to work with diverse groups at all levels.
- Effective leadership and customer service skills.
- Excellent written and verbal communication skills for technical and non-technical audiences.
- Ability to stay calm under pressure and resolve problems appropriately.
- Proficient with Microsoft Office Suite and standard IT systems.
- Skilled in system workflow and business process analysis and design.
- Bachelor’s degree in health care IT, computer science, or related field; or equivalent combination of training/experience.
- Minimum three years of experience in a healthcare-related organization.
- Health Plan experience a plus
EMPLOYMENT SCAM ALERT:
UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
“The environment is nurturing and fosters growth. When I come to work, I know what I'm doing matters.”
VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
If you want to grow professionally, this is the right place for you.
ERA
We are family here. We support each other. We collect together.
ELIZABETH
It’s so diverse and inclusive here. There’s always the opportunity to share your thoughts. It's a place where you feel you belong.
JERRY
Your career path at UCLA Health will enable you to follow a myriad of avenues and turns. It opens up a wide variety of opportunities.
ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
DAVID
UCLA Health walks the walk and talks the talk! It's an incredible feeling to work for an organization that always puts the patient first. I am honored to work in full alignment with the UCLA Health Mission and Vision.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
UCLA is very diverse in its personnel as well as its many research fields studied
JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
TARO
I have been blessed to be surrounded by supportive colleagues who aspire me to be the best version of myself.
Awards & recognition
