Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
Under the direction of the Transplant Financial Manager, the Transplant Financial Referral Coordinator provides essential administrative support to the Transplant Financial Referral Program.
In this role, you will be responsible for preparing and processing patient referrals, pre-registering new and returning patients in the UCLA Patient Encountering and Registration System, and managing incoming inquiries through the Information and Referral Service lines.
Key responsibilities include:
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Collecting and verifying accurate patient demographic and insurance information
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Coordinating prior authorization requirements and performing timely follow-up
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Providing general information and guidance to patients and callers regarding the referral intake process
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Processing managed care authorizations
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Maintaining daily and weekly records of internal and incoming transplant referrals
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Performing administrative tasks such as typing, faxing, and documentation management
- Previous experience in a health care setting working with health care professionals and patients
- Skill in prioritizing assignments to complete work in a timely and accurate manner when there are changes in assignment, pressures of deadlines, completing requirements and heavy workload
- Ability to work independently
- Ability to communicate with patients, referring physicians, transplant team members, insurance companies case managers, governmental agencies, hospital staff, and other groups in a professional, diplomatic manner over the telephone and in person
- Ability to abstract medical information accurately from patient file
- Demonstrated skill in operating a PC and laser printer to quickly and accurately prepare type and distribute forms, correspondence, and schedules
- Demonstrated skill in routine data entry
- Demonstrated skill in operating copy machine, and other standard office equipment
- Ability to work with and maintain confidential patient information
- Ability to establish and maintain cooperative and collaborative working relationship with administrative, clinical and academic personnel
- Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent
- Ability to use diplomacy and respect confidentiality in sensitive situations
- Skill in following through on assignments to completion
- Oral and written communication skills to convey information clearly to patients, faculty and staff
- Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups in a professional, diplomatic and compassionate manner whether by phone or in person
- Typing skill sufficient to input verbal or written data into CRT with accuracy and speed
- Knowledge of third party insurances, government programs and other insurance agencies for purposes of obtaining any necessary authorizations for treatment
- Experience working in a medical setting
- Knowledge and skills to apply appropriate business telephone etiquette on multi-line phones
- Ability to maintain confidentiality on patient and physician issues
- Demonstrate excellent interpersonal skills, customer service skills, time management and organizational skills
- Experience with UCLA EHR (CareConnect)
- English/Spanish bilingual oral communication skills to conduct registration interviews
- Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community
- Familiarity with Microsoft Word, Excel and Access
- Knowledge of UCLA Medical Center policy and procedures
- Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University system
- Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9 Code book
- Recent patient registration and appointment scheduling experience
EMPLOYMENT SCAM ALERT:
UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
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VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
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RENE
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ERA
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ELIZABETH
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JERRY
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ORLANDO
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DAVID
UCLA Health walks the walk and talks the talk! It's an incredible feeling to work for an organization that always puts the patient first. I am honored to work in full alignment with the UCLA Health Mission and Vision.
DR. ISLA GARRAWAY
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RADU
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JENNA
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SHARON
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TARO
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