Provide the tools necessary to deliver cutting-edge health care and groundbreaking research. As part of our Information Technology team, you’ll ensure that our medical professionals have access to the latest breakthroughs in technology, and you’ll play a key role in protecting our global patient community.
Are you passionate about driving product innovation and enhancing customer engagement? UCLA Health is seeking a Product Manager to serve as a key liaison between OHIA and various customer groups. This role focuses on understanding customer needs, aligning them with OHIA’s solutions, and promoting adoption across UCLA Health’s self-service analytics community.
Key Responsibilities
- Customer & Stakeholder Engagement – Build relationships, facilitate meetings with prioritization committees, and match customer needs to existing or future OHIA products.
- Product Lifecycle Management – Oversee all phases of product development, ensuring alignment with OHIA’s strategic roadmap.
- Communication & Marketing – Develop marketing materials, training resources, and strategic communication plans to drive product adoption.
- Training & Support – Deliver training on analytical tools, support end-user inquiries, and promote best practices in self-service BI solutions.
- Process Improvement – Identify communication gaps, optimize workflows, and ensure compliance with UCLA Health IT standards.
Preferred Expertise
SAP Webi, Tableau, MS Power BI, enterprise scheduling tools
This flexible hybrid role allows for a blend of remote and on-site work, requiring presence on-site at least 5-10% of the time, within 96 hours of notice, or as needed based on operational requirements. Please note, travel to the “home office” location is not reimbursed. Each employee will complete a FlexWork Agreement with their manager to outline expectations and ensure mutual understanding. These arrangements are periodically reviewed and may be adjusted or terminated as necessary.
Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $92,600 – $202,200 annually. The University anticipates offering a salary between the minimum and midpoint of this range.
Candidate must have a minimum of 2-5 years of progressively responsible professional experience in IT and the following:
· Experience managing customer accounts or customer groups
· Experience with managing the product lifecycle for technology based tools and solutions
· Experience executing communications strategy for similar or larger audiences using old and new media
· Effectiveness at leading through influence across multiple competing stakeholder groups, with above-average communication skills, both written and as a presenter.
· Technical skill and/or ability to acquire in-depth knowledge and use of Business Intelligence products with a solid knowledge of the Business Intelligence industry and data visualization best practices
· General knowledge of databases, data warehouses, and data management practices (preferred)
· Knowledge of Oracle and/or SQL Server (preferred)
· Ability to be a team player willing to cooperate and coordinate with other technical staff
· Ability to work both independently and in a team-oriented, collaborative Environment.
· Technically competent with various software programs, such as Project, Word, Excel, Visio and PowerPoint.
· Ability to conform to shifting priorities, demands and timelines through analytical and problem solving capabilities
· Ability to effectively prioritize and execute tasks in a high-pressure environment
· Persuasive, encouraging, and motivating.
· Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
· Strong written and oral communication skills
· Strong interpersonal skills.
· Excellent customer service orientation
EMPLOYMENT SCAM ALERT:
UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
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