Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
Under the general supervision by the faculty of the Neurology Clinic, the Patient Care Coordinator will be responsible for administrative assistance to faculty by supporting and coordinating patient care and being the first point of contact for Alzheimer’s and Dementia patients and their caregivers. Responsibilities include, but are not limited to: clinic scheduling, handling patient-related activities, coordination of patient care, and maintenance of regulatory paperwork.
Salary Range: $29.42 – $42.14/Hourly
Required:
- Demonstrated experience in organizing and defining tasks, setting priorities, working independently, and following through with minimal direction in order to perform effectively under conditions of frequent interruptions, fluctuating workloads, and conflicting time demands.
- Demonstrated ability to handle confidential material with discretion.
- Demonstrated ability to screen incoming phone calls in order to assess urgency of requests.
- Strong problem-solving skills and demonstrated ability to initiate, monitor, and complete tasks, including those not explicitly assigned or intrinsic to achieve specific goals.
- Demonstrated proficiency with Microsoft and Windows computer platforms and proficiency in the use of computer programs, including Word, PowerPoint, Excel, e-mail programs, web browsers, and Adobe Acrobat.
- Demonstrated ability to operate Care Connect, download reports, documents and labs from patient’s chart.
- Demonstrated attention to detail.
- Demonstrated strong organizational skills to maintain the workflow of a fast-paced, high-volume clinic in a professional and efficient manner.
- Demonstrated ability to establish and maintain cooperative working relationships with departmental staff of all levels, by performing duties in a pleasant, cooperative, and helpful manner.
- Demonstrated ability to maintain accurate and updated files containing a variety of documents relating to the patient’s care.
- Excellent verbal and written English language skills to complete correspondence and reports with appropriate spelling, grammar, and format.
- Demonstrated typing skills of 45 WPM.
- Experience in patient care.
- Skills in analyzing information, problems, situations, practices, and procedures to recognize alternatives and provide solutions. Ability to problem-solve with other members of the clinic team while maintaining cooperative working relationships with administrators, providers, peers, and the public. Skill in recognizing an emergency or high priority situation and taking appropriate and immediate action. Ability to maintain composure when confronted with difficult situations and respond professionally. Skill in speaking clearly and using appropriate grammar. Ability to work as part of a team, maintaining confidentiality in all assignments, and show initiative in identifying and solving problems as they occur.
Preferred:
- Fluent knowledge of neurological, pharmaceutical and legal terminology
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