Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
Join UCLA Health as a Financial Services Analyst Liaison in the Physicians’ Billing Office (PBO), where you’ll play a central role in resolving complex patient billing issues. Reporting to the Patient Billing and Collections Supervisor, you will manage high-level patient escalations, act as a liaison between departments, and support service recovery efforts that directly improve the patient financial experience.
In this role, you will:
• Manage escalated guarantor accounts and act as a patient advocate, using discretion to resolve complex billing disputes.
• Collaborate with internal stakeholders, including the Patient Experience Office and leadership, to drive resolution of high-visibility cases.
• Identify and analyze dissatisfaction trends; contribute to workflow enhancements and service recovery initiatives.
• Support key projects and system improvements to increase billing accuracy and workflow efficiency.
• Maintain professionalism in all interactions and communicate outcomes clearly to patients and senior leadership.
Salary Range: $28.30 – $54.74/hour
We’re seeking a detail-oriented billing professional with:
- High school diploma or equivalent experience, required
- Minimum 3 years of relevant healthcare billing, collections, or customer service experience, required
- Working knowledge of guarantor self-pay accounts, CPT-4 and ICD-10 coding, billing, and collections, required
- Knowledge of government and private insurance billing rules and self-pay collection regulations, required
- Proficiency in Microsoft Office and billing software systems, required
- Experience in analyzing complex accounts and payer regulations, required
- Ability to plan, prioritize, and complete assignments independently in a deadline-driven environment, required
- Strong written and verbal communication skills, including the ability to interact with leadership and diverse patient populations, required
- Ability to resolve conflict professionally and maintain confidentiality in sensitive matters, required
- Typing and 10-key proficiency; ability to prepare correspondence, maintain records, and organize data, required
- Knowledge of Federal and State billing regulations within a university or healthcare setting, required
- Experience managing executive-level patient billing complaints
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VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
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RENE
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ERA
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ELIZABETH
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JERRY
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ORLANDO
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DAVID
UCLA Health walks the walk and talks the talk! It's an incredible feeling to work for an organization that always puts the patient first. I am honored to work in full alignment with the UCLA Health Mission and Vision.
DR. ISLA GARRAWAY
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RADU
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JENNA
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SHARON
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TARO
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