Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
UCLA Health is seeking a highly experienced Professional Coding Department Manager to oversee daily operations for a multi-specialty coding team within the Patient Billing Office. Reporting to the Director of Coding, this role manages coding workflows, supervises staff, ensures compliance with coding standards, and acts as a subject matter expert in specialties such as Anesthesia, Surgery, Radiology, Cardiology, and Internal Medicine. The manager will play a key role in optimizing performance, streamlining operations, enhancing resource tools, and leading training initiatives for both staff and supervisors. Responsibilities also include reviewing coding audits, resolving escalated issues, analyzing payer trends, and implementing departmental improvements in alignment with federal regulations and institutional goals.
Key Responsibilities:
- Oversee daily operations and resource allocation for a multi-specialty coding team
- Monitor productivity, workflow efficiency, coding accuracy, and ensure timely resolution of billing issues
- Serve as a subject matter expert for clinical departments and resolve complex coding and documentation questions
- Implement quality assurance initiatives, perform post-bill audits, and address payer denial trends
- Develop and deliver training programs for new and existing staff
- Prepare coder performance evaluations and manage corrective actions as needed
- Collaborate with IT, Compliance, and Billing teams to improve system edits and reduce denials
- Lead regular meetings with coding leadership to align team priorities and address department goals
- Contribute to team building, administrative planning, and support staff engagement initiatives
- Maintain advanced knowledge of coding regulations, AMA/CMS guidelines, and payer requirements
- CPC certification and at least one specialty (HCC, CPMA or CHC) certification required
- A minimum of five years in Coding or Billing Department Management or equivalent experience required
- Bachelor’s Degree or higher preferred
- Strong expertise in all facets of professional medical coding, including ICD-10, CPT, and HCPCS coding systems
- In-depth knowledge of CMS, Medicare, HIPAA, and payer-specific guidelines, especially for teaching hospitals
- Proficient in analyzing and summarizing data using Excel, Word, and PowerPoint
- Proven ability to develop training materials and educate staff on coding practices
- Excellent organizational, leadership, and team-building skills
- Demonstrated ability to manage multiple tasks, meet performance quotas, and adapt in a fast-paced environment
- Experience with electronic medical records, preferably UCLA Health systems
- Strong problem-solving skills, especially in resolving patient account and billing issues
- Effective written and verbal communication skills, including professional correspondence and documentation
- Ability to work independently, maintain confidentiality, and foster collaborative relationships across teams
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VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
If you want to grow professionally, this is the right place for you.
ERA
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ELIZABETH
It’s so diverse and inclusive here. There’s always the opportunity to share your thoughts. It's a place where you feel you belong.
JERRY
Your career path at UCLA Health will enable you to follow a myriad of avenues and turns. It opens up a wide variety of opportunities.
ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
DAVID
UCLA Health walks the walk and talks the talk! It's an incredible feeling to work for an organization that always puts the patient first. I am honored to work in full alignment with the UCLA Health Mission and Vision.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
UCLA is very diverse in its personnel as well as its many research fields studied
JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
TARO
I have been blessed to be surrounded by supportive colleagues who aspire me to be the best version of myself.
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