Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
UCLA Health operates over 280 outpatient clinics across Southern California, managing over 3,000,000 outpatient encounters annually and handling more than 4 million call interactions through the Patient Access Organization’s (PAO) Operations team. Under the direction of the PAO Operations Director, the Operations Strategist is responsible for optimizing operational efficiency and improving patient access. This role involves advising operations leaders on best practices for team management and performance, while analyzing data to identify opportunities for process improvements. The strategist will take initiative in developing and implementing solutions that enhance team performance, service delivery, and operational outcomes. Additionally, the role will lead key initiatives to drive overall performance, efficiency, and effectiveness, drawing on expertise in process improvement, data analysis, and project management.
Salary Range: $92,600- $202,200
- Bachelor’s Degree in Business Administration, Healthcare Management, Operations Management, or related field
- Certification in Lean, Lean Six Sigma, any other certified process improvement methodology.
- Proficiency in using workflow mapping tools, such as Visio
- Proactive and creative thinker with the ability to develop innovative solutions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
- Ability to work independently with minimal supervision.
- Proficiency in performance management software and tools (e.g. Excel, Tableau, Power BI)
- Familiarity with scheduling software and call center technologies
- Demonstrated ability to build consensus among a diverse group of stakeholders
- Experience and comfort in delivering presentations to senior leadership
- Proven understanding and articulation of clinic operational key performance indicators
- Strong analytical skills and attention to detail with the ability to interpret data and identify actionable insights
- Ability to strategically plan and set realistic and impactful goals
- Champions a compelling vision and works collaborative across diverse teams through transitions to new achievements
- Ability to build strong relationships with administrators, IT professionals, clinical providers, and care teams
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
- Position is subject to testing
- Master’s Degree
- Certification in Human Centered Design is strongly
- Minimum five (5) years of health care experience
- Minimum of 3 years of experience in a healthcare call center environment, with a strong understanding of healthcare scheduling workflows
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“The environment is nurturing and fosters growth. When I come to work, I know what I'm doing matters.”
VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
If you want to grow professionally, this is the right place for you.
ERA
We are family here. We support each other. We collect together.
ELIZABETH
It’s so diverse and inclusive here. There’s always the opportunity to share your thoughts. It's a place where you feel you belong.
JERRY
Your career path at UCLA Health will enable you to follow a myriad of avenues and turns. It opens up a wide variety of opportunities.
ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
DAVID
UCLA Health walks the walk and talks the talk! It's an incredible feeling to work for an organization that always puts the patient first. I am honored to work in full alignment with the UCLA Health Mission and Vision.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
UCLA is very diverse in its personnel as well as its many research fields studied
JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
TARO
I have been blessed to be surrounded by supportive colleagues who aspire me to be the best version of myself.
Awards & recognition
