Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
The Operation Mend Program is seeking a full time Patient Coordinator to provide clinic and administrative support for the Operation Mend program. Major duties include:
- Coordination and scheduling of new and follow-up patient consultations, appointments, labs, surgical procedures, and scheduling for Operation Mend.
- Collaboration with UCLA physicians, social workers, and clinical care teams to optimize the continuum of care for patients suffering psychological and/or physical injuries.
- Verify new referral eligibility with the patient care teams and assist the patient coordinators and other team members in creating concise and accurate patient files related to their needs at UCLA Operation Mend.
- Collect and manage all relevant clinical data (intake forms, photographs, patient health history, labs, images, etc) prior to consultations
- Assist with coordination of video conferencing as needed
- Obtain insurance pre-authorizations; coordinate additional appointments and insurance authorizations with other specialists as needed.
- Coordinate lab tests.
- Compile and dispatch medical records to Operation Mend care team members in a timely manner.
- Be responsible for keeping up-to-date records, photos, post-operative notes, and communicating directly with patients and caregivers on a regular basis.
- Work in coordination with colleagues at the other Warrior Care Network sites to help assess programmatic components and assist in data integration and process improvement.
- Skill in multi-tasking, analyzing information, problems, situations, practices, and procedures to define the problem, identify relevant concerns or factors, identify patterns and tendencies, formulate logical and objective conclusions, and recognize alternatives and their implications
- Recognizing and understanding patient priorities for scheduling and follow up
- Skill in establishing and maintaining cooperative and collaborative working relationships with administrative, clinical and academic personnel using diplomacy and confidentiality
- Knowledge of Care Connect
- Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
- Working knowledge of MCCS/PDM scheduling system
- Knowledge of insurance procedures, CPT and ICD-10 Coding
- Working knowledge of Salesforce
- Demonstrated knowledge of office procedures for specialty care as it relates to mental health, including scheduling of appointments and procedures.
- Extensive experience in organizing workflow in order to accomplish established objectives.
- Excellent verbal and written communication skills, with ability to edit documents using proper grammar and syntax.
- Ability to handle sensitive and difficult situations in a professional and responsive manner.
- Ability to develop priorities, meet deadlines despite interruptions, and perform multiple complex assignments.
- Ability to work independently on assignments with minimal supervision
EMPLOYMENT SCAM ALERT:
UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
“The environment is nurturing and fosters growth. When I come to work, I know what I'm doing matters.”
VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
If you want to grow professionally, this is the right place for you.
ERA
We are family here. We support each other. We collect together.
ELIZABETH
It’s so diverse and inclusive here. There’s always the opportunity to share your thoughts. It's a place where you feel you belong.
JERRY
Your career path at UCLA Health will enable you to follow a myriad of avenues and turns. It opens up a wide variety of opportunities.
ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
DAVID
UCLA Health walks the walk and talks the talk! It's an incredible feeling to work for an organization that always puts the patient first. I am honored to work in full alignment with the UCLA Health Mission and Vision.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
UCLA is very diverse in its personnel as well as its many research fields studied
JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
TARO
I have been blessed to be surrounded by supportive colleagues who aspire me to be the best version of myself.
Awards & recognition
