Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
In this role, you will serve as the Patient Navigator in the assigned Hematology-Oncology clinics working to optimize the patient experience by assuring smooth patient flow, minimal wait times, and overall patient satisfaction. You will be expected to use in-depth knowledge of UCLA Health’s processes and resources to creatively and effectively facilitate patient care and the overall patient experience. You will also will act as a customer service advocate within all aspects of patient care working in a team setting that provides communication support to patients and their families, physicians, and clinic staff.
Salary range: $34.37/hr – $47.31/hr
Required:
- Ability to make independent judgments and to evaluate complex issues.
- Administrative abilities to resolve complex and sensitive issues with diplomacy.
- Oral communication skills to speak with individuals of varying backgrounds to obtain and convey specific information.
- Skill in working independently with a minimal amount of direction.
- Ability to establish and maintain cooperative working relationships with physicians, staff, patients, and administrative personnel.
- Knowledge of contact persons in order to direct patients to appropriate departments in an effort to resolve issues and provide patient-related materials.
- Ability to speak to individuals using appropriate grammar and vocabulary to obtain information, explain policies and procedures.
- Working knowledge of medical oncology terminology.
- Working knowledge of University policies, procedures and forms as they relate to performance of job duties
- Skill in performing duties with frequent interruptions and/or distractions.
- Computer skills should include working knowledge of Microsoft Word, Excel, and Outlook as well as experience with electronic medical record systems.
- Demonstrated knowledge of appointment and encountering procedures.
- Knowledge of insurance authorization and verification process.
- Skill in analyzing information, problems, situations, practices and procedures
- 1 year oncology related work experience
Preferred:
- Bilingual in English and Spanish
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UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
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MONICA
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