Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
Join UCLA Health as the Director of Ambulatory Operational Excellence, where you will lead transformative initiatives to improve operations across over 280 clinics in Southern and Central California. This key leadership role will focus on enhancing access, optimizing workflows, and driving operational efficiency to support our mission of delivering world-class care.
Key Responsibilities:
- Lead and develop operational teams, including the Operational Capacity, Clinic Activations, and Operational Patient Experience teams.
- Oversee programs that improve patient access, optimize clinic utilization, and enhance the patient experience across all ambulatory services.
- Collaborate with clinical directors, physician leaders, and cross-functional teams to standardize processes, implement best practices, and achieve organizational goals.
- Drive clinic activation projects, ensuring seamless integration for new clinic openings and expansions.
- Utilize data-driven insights to identify opportunities, implement solutions, and sustain improvements in operations and patient care delivery.
This role offers an exciting opportunity to shape the future of ambulatory operations at UCLA Health, fostering collaboration, innovation, and excellence.
*This position is flexible-hybrid and requires 2-3 days per week of on-site work in Westwood as well as travel to clinics based on current initiatives and priorities.
UCLA Health is a world-renowned health system with four award-winning hospitals and dozens of primary care practices, specialty practices, urgent care centers, and other ancillary locations throughout metro Los Angeles. We are also home to the David Geffen School of Medicine, an internationally-respected center of advanced medical education and research. If you’re looking to experience greater challenge and fulfillment in your career, you can at UCLA Health.
Salary range:
UCLA Health’s salary range for this title code is $140,200 – $331,800 annual. Please note that the department’s target pay range is up to $220,000 annual.
- Bachelor’s degree in healthcare administration, business administration or a related field and/or equivalent experience/training – Master’s degree preferred
- Ten or more years of experience in ambulatory operations performance improvement, preferably in an academic medical center environment.
- Proven leadership skills, with a track record of inspiring teams, driving change, and achieving measurable outcomes.
- Expertise in process improvement methodologies such as Lean or Six Sigma certification desired
EMPLOYMENT SCAM ALERT:
UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
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VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
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RENE
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ERA
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ELIZABETH
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JERRY
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ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
DAVID
UCLA Health walks the walk and talks the talk! It's an incredible feeling to work for an organization that always puts the patient first. I am honored to work in full alignment with the UCLA Health Mission and Vision.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
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JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
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TARO
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