Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
The Patient Navigator Lead acts as the team lead for practice support staff responsible for a variety of tasks, including appointment scheduling, test/procedure scheduling, insurance eligibility and authorization management, responding to patient calls, appointment reminders, surgery scheduling, faculty travel and meeting coordination, maintaining clinical trial-related correspondence, processing charge documents, and supporting other patient practice needs. Supervisory duties include assisting with work assignments and coverage, coordinating training, helping with recruitment efforts for new staff, providing performance feedback, identifying opportunities for improving operational efficiency and customer service, and supporting the development and implementation of improvement action plans.
In addition, the Patient Navigator Lead is primarily responsible for managing surgery scheduling, ensuring patients receive pre- and post-operative educational materials, and coordinating with other team members to secure insurance authorizations as needed. The role requires extensive knowledge of UCLA Health’s processes and resources to effectively facilitate patient care and enhance the patient experience. The lead also serves as an advocate for customer service across all aspects of patient care, working within a team to provide communication support for patients, families, physicians, and clinic staff. The goal is to optimize patient flow, minimize wait times, and ensure high levels of patient satisfaction within the Gynecologic Oncology clinics.
Salary Range: $30.56 – $60.82 Hourly
- General knowledge of disease processes and patient treatment modalities. Knowledge and understanding of medical terminology.
- Knowledge of office procedures including scheduling of procedures, phone procedures and maintaining appointment calendar.
- Minimum of 5 years experience in patient care coordination role, preferably within OB/GYN.
- Skill in performing tasks with frequent interruption and/or distractions.
- Ability to establish and maintain cooperative working relationships with physicians, residents, research associates, fellows, students and staff, as well as officials within the university and outside agencies. Demonstrate tact and diplomacy, and ability to maintain confidentiality.
- Skill in setting priorities which accurately reflect relative importance of job responsibilities.
- Demonstrated ability to supervise employees, including selection, training, work assignment, performance review, providing constructive feedback.
- Ability to appropriately and professionally convey information regarding patient care to the patient and family.
- Demonstrated knowledge of scientific terminology. Working knowledge of laboratory practices and procedures. Skill in communicating with technical personnel.
- Experience with varied computer hardware and software with proficiency in operating word processing, dictation and transcription equipment.
- Knowledge of medical center procedures and EPIC/CareConnect system to schedule patients, obtain patient treatment and laboratory information.
- Knowledge of insurance companies admission procedures and policies to inform physicians, staff and patients and complete pre-authorization requirements.
- Knowledge of coding systems including ICD-9 and CPT codes for billing purposes.
- Skill in performing basic bookkeeping transactions such as debiting, crediting and preparing deposit slips as required.
- Writing skills to compose and edit logical, detailed, comprehensive and grammatically correct correspondence.
EMPLOYMENT SCAM ALERT:
UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
“The environment is nurturing and fosters growth. When I come to work, I know what I'm doing matters.”
VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
If you want to grow professionally, this is the right place for you.
ERA
We are family here. We support each other. We collect together.
ELIZABETH
It’s so diverse and inclusive here. There’s always the opportunity to share your thoughts. It's a place where you feel you belong.
JERRY
Your career path at UCLA Health will enable you to follow a myriad of avenues and turns. It opens up a wide variety of opportunities.
ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
DAVID
UCLA Health walks the walk and talks the talk! It's an incredible feeling to work for an organization that always puts the patient first. I am honored to work in full alignment with the UCLA Health Mission and Vision.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
UCLA is very diverse in its personnel as well as its many research fields studied
JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
TARO
I have been blessed to be surrounded by supportive colleagues who aspire me to be the best version of myself.
Awards & recognition
