Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
UCLA Health Torrance Skypark Primary & Specialty Care is looking for an organized, patient focused Administrative Assistant III to support our Primary Care and Dermatology teams. In this role, you will be a key point of contact for patients scheduled for procedures, working closely with our faculty physicians, nursing staff, and front office team to make sure every patient knows what to expect and feels supported from their first call through follow up. We are a busy, collaborative clinic that takes pride in delivering a concierge level patient experience, and we are looking for someone who shares that commitment.
Responsibilities include, but are not limited to:
- Coordinate and schedule surgical and in office procedures for assigned faculty physicians, including all required testing and follow up appointments
- Verify insurance coverage and obtain prior authorizations ahead of scheduled procedures
- Serve as the main point of contact for patients, guiding them through what to expect before and after their procedure
- Communicate clearly with providers, nursing staff, and patients about schedule changes and urgent scheduling needs
- Maintain accurate documentation and patient records within the EMR
- Provide front desk coverage and general administrative support as clinic needs require
- Model CICARE in every patient and team interaction
- Two years of experience working in a medical practice, preferably Primary Care or a specialty clinic
- Two years of experience working within an EMR system, along with strong computer skills including Microsoft Outlook, Teams, and data entry
- Working knowledge of current patient billing practices, including managed care and government health plans
- Associate’s degree or an equivalent combination of education and experience
- Strong organizational skills with a high level of accuracy in scheduling, recordkeeping, and communication with patients, coworkers, and physicians
- Excellent interpersonal and verbal communication skills, with the ability to work effectively and positively with providers, staff, and patients of all backgrounds
- Ability to prioritize work, follow through on tasks, and work independently with minimal supervision
- Flexible and steady under pressure, with the ability to manage frequent interruptions and occasional urgent scheduling needs
- Willingness to cover the front desk when operational needs arise
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UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
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VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
If you want to grow professionally, this is the right place for you.
ERA
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ELIZABETH
It’s so diverse and inclusive here. There’s always the opportunity to share your thoughts. It's a place where you feel you belong.
JERRY
Your career path at UCLA Health will enable you to follow a myriad of avenues and turns. It opens up a wide variety of opportunities.
ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
KATHERINE
UCLA Health is a supportive, collaborative, and purposeful environment where leadership is invested in your growth and creating real opportunities. And knowing that what we do matters gives a real sense of purpose.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
UCLA is very diverse in its personnel as well as its many research fields studied
JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
TARO
I have been blessed to be surrounded by supportive colleagues who aspire me to be the best version of myself.
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