Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
- Supervise and provide leadership to Patient Navigators and Coordinators supporting UM, SNF, ED follow-up, and Home Health workflows.
- Oversee patient navigation activities, including appointment scheduling, transportation coordination, DME coordination, and community resource referrals.
- Monitor operational work queues, referrals, discharge tracking, and care transition activities to ensure timely follow-up and service delivery.
- Support effective transitions of care through post-discharge outreach, appointment adherence, and coordination of services.
- Collaborate with interdisciplinary teams to identify and address barriers to care and support patient engagement initiatives.
- Manage staff performance, scheduling, attendance, payroll/timekeeping, training, and professional development.
- Analyze operational and utilization data to support quality improvement, compliance, and strategic decision-making.
- Lead process improvement initiatives and support the development and optimization of departmental workflows, policies, and procedures.
- Support system-related functions and operational activities related to care coordination, authorizations, and utilization management workflows.
- High school diploma, GED or equivalent experience.
- Four or more years of experience in a Managed Care Case Management and care coordination environment – REQUIRED
- Three or more years of experience in Inpatient and ambulatory Managed Care program/referrals – REQUIRED
- Three or more years of leadership or Supervisory role – REQUIRED
- Two or more years of
- Experience supporting Intensive Case Management, Utilization Management, Skilled Nursing Facility, and Home Health programs
- Familiarity with Medicare Advantage and value-based care models
- Experience with electronic health records (e.g., Epic/CareConnect)
- Four years or more experience in Managed care Organization, Medical Group operations, Health Plan administration and workflows.
- Ability to multi-task, work with frequent interruptions, and meet deadlines. Must be detailed, oriented, attentive, organized, and able to follow directions.
- Proficient computer skills including working knowledge of Microsoft Excel, Visio, Power P and Word.
- Ability to operate a wide variety of office equipment, including computers, printers, copy machines, facsimile receiver/transmitter, scanners and mailing equipment.
- Ability to communicate thoughts and information clearly and succinctly in writing as well as verbally.
- Highly organized, reliable, consistently seeking learning opportunities and new challenges, High EQ, communication skills, problem solving ability, and teamwork, humble yet confident, peers feel comfortable requesting your assistance.
- Experience in Medicare Advantage or value-based care models – Preferred
EMPLOYMENT SCAM ALERT:
UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
“The environment is nurturing and fosters growth. When I come to work, I know what I'm doing matters.”
VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
If you want to grow professionally, this is the right place for you.
ERA
We are family here. We support each other. We collect together.
ELIZABETH
It’s so diverse and inclusive here. There’s always the opportunity to share your thoughts. It's a place where you feel you belong.
JERRY
Your career path at UCLA Health will enable you to follow a myriad of avenues and turns. It opens up a wide variety of opportunities.
ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
KATHERINE
UCLA Health is a supportive, collaborative, and purposeful environment where leadership is invested in your growth and creating real opportunities. And knowing that what we do matters gives a real sense of purpose.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
UCLA is very diverse in its personnel as well as its many research fields studied
JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
TARO
I have been blessed to be surrounded by supportive colleagues who aspire me to be the best version of myself.
Awards & recognition
