Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
Patient Business Services Operations Lead
Patient Business Services
Support the daily operations of Patient Business Services by coordinating workflows, staff assignments, and service delivery across billing, collections, administrative, and vendor-supported functions. As the PBS Operations Lead, you will monitor productivity, resolve complex operational issues, provide procedural guidance to staff, and identify opportunities to improve workflow efficiency and service quality. This role works closely with staff, management, vendors, and internal stakeholders to support consistent operations, effective communication, and continuous improvement across revenue cycle functions.
In this role, you will:
- Coordinate daily workflows, staff assignments, and operational priorities across Patient Business Services to support departmental goals and service expectations.
- Monitor productivity, work queues, backlogs, and service levels, adjusting workflow assignments to support timely completion of operational activities.
- Resolve complex account, system, workflow, and operational issues while serving as a primary resource for departmental procedures and business processes.
- Coordinate staff onboarding, training, and cross-training activities, provide procedural guidance, review work for accuracy and completeness, and communicate operational updates.
- Analyze workflow data, productivity metrics, and operational trends to identify challenges, recommend process improvements, and strengthen service quality.
- Prepare operational reports, management summaries, and supporting documentation to assist with departmental planning, performance monitoring, and decision-making.
- Coordinate departmental projects, operational follow-up activities, and the implementation of new systems, processes, and departmental initiatives.
- Serve as a liaison between staff, management, the Centralized Administrative Unit, Extended Business Office vendors, and other business partners to address service issues and maintain effective operations.
Salary Range:
$31.88 to $45.66 hourly
Required
- High school diploma or an equivalent combination of education and experience.
- Five or more years of progressively responsible experience in healthcare administration, revenue cycle operations, billing, collections, business office administration, or related operational support functions.
- Advanced knowledge of healthcare revenue cycle operations, patient account management, billing, collections, and reimbursement processes.
Preferred
- Bachelor’s degree in Business Administration, Healthcare Administration, Accounting, Finance, or a related field, or an equivalent combination of education and experience.
- Certified Revenue Cycle Representative (CRCR) certification.
- Certified Patient Account Representative (CPAR) certification.
- Healthcare Financial Management Association (HFMA) certification.
- Lean Six Sigma Yellow Belt or equivalent process improvement certification.
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