Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
The UCLA Immunogenetics Center is seeking an experienced Client Services & Laboratory Processing Supervisor to lead the daily operations of our Client Services and Sample Processing teams. In this role, you will oversee specimen logistics, client services, workflow optimization, quality compliance, and operational support. Key duties include:
• Lead and supervise Client Services and Sample Processing operations, ensuring efficient workflows and high-quality service.
• Oversee the receiving, accessioning, storage, shipment, and distribution of clinical and research specimens.
• Serve as a key point of contact for client inquiries, service requests, issue resolution, and customer support.
• Partner with laboratory leadership on operational planning, workflow improvements, project implementation, and strategic initiatives.
• Ensure compliance with laboratory policies, accreditation standards, and quality assurance requirements.
• Investigate operational issues, perform root cause analyses, and implement corrective actions when needed.
• Manage specimen tracking systems and databases to maintain data integrity and accurate reporting.
• Develop, maintain, and update SOPs, workflows, requisition forms, and operational documentation.
• Coordinate with IT and laboratory teams to support laboratory information systems and data management processes.
• Prepare operational reports, monitor performance metrics, and communicate updates to laboratory leadership and stakeholders.
Salary Range: $98,200.00/year – $214,600.00/year
• Minimum 3 years of recent supervisory or lead experience in clinical laboratory client services, specimen receiving, accessioning, processing, or send-out operations.
• Strong leadership skills with the ability to motivate, mentor, and develop staff.
• Excellent customer service, communication, and relationship-building skills.
• Demonstrated ability to identify operational challenges and implement effective solutions.
• Ability to work collaboratively with laboratory personnel, clinicians, researchers, and external clients.
• Strong organizational skills with attention to detail, accuracy, and regulatory compliance.
EMPLOYMENT SCAM ALERT:
UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
“The environment is nurturing and fosters growth. When I come to work, I know what I'm doing matters.”
VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
If you want to grow professionally, this is the right place for you.
ERA
We are family here. We support each other. We collect together.
ELIZABETH
It’s so diverse and inclusive here. There’s always the opportunity to share your thoughts. It's a place where you feel you belong.
JERRY
Your career path at UCLA Health will enable you to follow a myriad of avenues and turns. It opens up a wide variety of opportunities.
ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
KATHERINE
UCLA Health is a supportive, collaborative, and purposeful environment where leadership is invested in your growth and creating real opportunities. And knowing that what we do matters gives a real sense of purpose.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
UCLA is very diverse in its personnel as well as its many research fields studied
JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
TARO
I have been blessed to be surrounded by supportive colleagues who aspire me to be the best version of myself.
Awards & recognition
