Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
In this role, you will serve as the Lead Scheduler for Hematology-Oncology, working primarily in the Santa Monica office with periodic travel to other hem-onc community offices. You will be expected to use in-depth knowledge of hem/onc clinic and research scheduling, including infusion scheduling, to train all schedulers and Patient Communication Center agents. In addition to initial training, you will serve as a primary resource for all schedulers and PAO agents. You will possess knowledge of chemotherapy regimens and work closely with the charge nurses to ensure appropriate nurse to patient ratios. You will review daily infusion and lab schedules to ensure providers are attached. In addition to the lead duties, you will be expected to handle the daily tasks of a clinic scheduler including, scheduling and coordinating follow-up appointments and cancellations, scheduling research visits based on study schedule templates and scheduling infusion appointments based on length of treatment and nurse to patient ratio for assigned providers. You will also block MD and treatment schedules in CareConnect when requested; ensure valid authorization is obtained prior to scheduling appointments; complete demographics in CareConnect; coordinate referrals with other offices, including outside home health care; constantly monitor and handle CareConnect In-Basket and email messages and print After Visit Summaries. You will work very closely with the PAO, physician liaison/PSRs, all providers, charge nurses and Clinical Research Coordinators.
Salary range: $31.88/hr – $45.66/hr
Required:
- At least two years oncology scheduling experience.
- Ability to make independent judgements and to evaluate complex issues.
- Administrative abilities to resolve complex and sensitive issues with diplomacy.
- Oral communication skills to speak with individuals of varying backgrounds to obtain and convey specific information.
- Ability to establish and maintain cooperative working relationships with physicians, staff, patients and all personnel.
- Typing skills to prepare forms, manuscripts, and correspondence with speed and accuracy.
- Ability to follow proper channels of policies & procedures, communication & work standards.
- Skill to organize tasks to facilitate smooth work/patient flow.
- Knowledge to schedule patient appointments and encounter patients using the CareConnect.
- Knowledge to schedule patients for referrals to specialists.
- Demonstrated ability to be punctual and maintain a satisfactory attendance record.
- Ability to work overtime in cases of emergency.
- Demonstrated ability to be punctual and maintain a satisfactory attendance record.
- Skill in maintaining a harmonious work atmosphere, practicing excellent customer service.
- Skill in speaking and writing clearly and using proper grammar.
- Available transportation to commute between hem-onc offices.
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