Required:

• Bachelor’s degree in a related area (e.g., business administration, information systems, or healthcare administration) and/or equivalent experience/training.
• 5+ years’ experience in business systems analysis, systems administration, or operational systems support, preferably within a healthcare or academic medical center environment.
• 2+ years direct experience configuring, administering, or supporting a provider or staff scheduling platform (e.g., QGenda, Amion, Lightening Bolt, or a similar rules-based scheduling system).
• Thorough knowledge of business and process analysis functions, including familiarity with scheduling systems and configuration principles (e.g., QGenda or comparable platforms).
• Thorough knowledge of related areas of information technology relevant to scheduling system administration.
• Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow, and architecture, applied to translating physician coverage and call-schedule requirements into accurate system configuration.
• In-depth understanding and skill in process and systems requirement documentation standards (e.g., use case modeling, user story creation, narrative description) as applied to scheduling workflows and configuration changes.
• Demonstrated ability to work effectively with others from diverse backgrounds, including physician leadership, clinic managers, and administrative staff.
• Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem solving skills.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Thorough knowledge of business processes and procedures relevant to provider scheduling operations.
• Skill in testing and validating system changes and configurations prior to production release.
• Ability to maintain confidentiality of sensitive scheduling, staffing, and personnel-related data.

Preferred:

• 3+ years’ experience working with an academic medical center, large physician group, or other complex, multi-stakeholder clinical environment.
• Working knowledge of regulatory and accreditation considerations affecting provider scheduling (e.g., duty-hour rules, credentialing requirements) in an academic medical setting.
• Working knowledge of project coordination practices to support system enhancements, upgrades, and implementations.