Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
As an Administrative Assistant III, you will be responsible for patients scheduling, surgery scheduling, encountering, and therapeutic and ancillary testing and procedures: obtaining insurance authorizations, answer, screen and respond to incoming calls, prepare all documentation, charts, encountering, and other information needed for physician clinics, schedule patient needed appointments, x-rays, surgery, and tests. Prepare all necessary documents and forward to appropriate departments including insurance authorizations, charge documents and reconciliations and disability and worker’s compensation forms. Explain charges to patients and assist patients with billing questions, communicated directly with department billing and Physician Support Services. Serve as a liaison between patients, physicians, nursing units and other UCLA departments. Prepare daily, weekly and monthly reports, as needed. Responsibilities also include providing support in appointment scheduling, pre-registration, patient reception, cash collection and other related duties. Other duties/tasks, as assigned.
$31.88-$45.66
- Answer phones and redirect callers to appropriate area.
- Schedule new and return appointments, ancillary testing and surgeries.
- Prepare all necessary documents and forward to appropriate departments FMLA, Disability, EDD and worker’s compensation forms as needed.
- Verify insurance coverage and obtain authorizations for ancillary tests, and surgeries. Provide daily, weekly, and monthly reports, as requested.
- Document in CareConnect all correspondence from patient and insurance companies.
- Work authorization work ques for assigned Department Unit.
- Explain charges to patients and assist patients with billing questions; communicate directly with PSS, the department billing company.
- Gather charge documents and supporting materials for submission to billing company.
- Complete charge document reconciliation reports. Provide daily, weekly and monthly reports, as requested.
- Preparation for clinics including chart preparation; encounter all patients utilizing UCLA’s patient management system, updating demographic and insurance data as necessary.
- Attend clinic to support physicians, as requested.
- Serve as liaison between patients, physicians, nursing units and other UCLA departments.
- Provide exceptional customer service while interacting with patients, physicians, nursing units, other UCLA departments and referring physicians.
- Allocate patient records, reports, correspondence, and other material to the correct files; establish new files as needed.
- Prepare medical letters for patients as directed by the physician (leave request, return to work, etc..)
- Other duties, as assigned.
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“The environment is nurturing and fosters growth. When I come to work, I know what I'm doing matters.”
VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
If you want to grow professionally, this is the right place for you.
ERA
We are family here. We support each other. We collect together.
ELIZABETH
It’s so diverse and inclusive here. There’s always the opportunity to share your thoughts. It's a place where you feel you belong.
JERRY
Your career path at UCLA Health will enable you to follow a myriad of avenues and turns. It opens up a wide variety of opportunities.
ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
KATHERINE
UCLA Health is a supportive, collaborative, and purposeful environment where leadership is invested in your growth and creating real opportunities. And knowing that what we do matters gives a real sense of purpose.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
UCLA is very diverse in its personnel as well as its many research fields studied
JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
TARO
I have been blessed to be surrounded by supportive colleagues who aspire me to be the best version of myself.
Awards & recognition
