Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
Venice Family Clinic is a leader in providing comprehensive, high-quality health care to people in need. The organization has more than 500 staff who serve 45,000 people with compassion, dignity, and respect across an area from the Santa Monica Mountains through the South Bay. We have a network of clinics, Early Head Start centers, and mobile clinics, plus an expansive street medicine program to reach people experiencing homelessness. Read more about us at venicefamilyclinic.org.
Come join our Venice Family Clinic team to make a difference in the community. As a Call Center Representative you will receive guidance and direction from the Call Center Manager, and will have the opportunity to use your skills and knowledge to perform a full range of duties, such as:
- Provide prompt and courteous telephone assistance to callers.
- Answer, screen and triage a high volume of incoming calls, verify eligibility, and schedule for multiple services across our Venice Family Clinic.
- Manage and respond to incoming messages from the patient portal.
- Contact patients to offer follow up appointments.
- Perform other duties as assigned.
Salary range: $26.42 – $37.49 Hourly
- Minimum of two years of experience in a call center or in a medical setting that includes patient registration, appointment scheduling or health insurance enrollment or equivalent education/experience.
- Good oral communication skills to receive and convey information clearly and concisely.
- Bilingual English/Spanish communication skills.
- Good interpersonal skills, and the ability to work within a team or independently.
- Ability to multi-task, set priorities and organize workload to optimize efficiency, and verify insurance coverage via the internet in appropriate websites.
- Ability to type with speed and accuracy 45+ wpm.
EMPLOYMENT SCAM ALERT:
UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
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VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
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RENE
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ERA
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ELIZABETH
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JERRY
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ORLANDO
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DAVID
UCLA Health walks the walk and talks the talk! It's an incredible feeling to work for an organization that always puts the patient first. I am honored to work in full alignment with the UCLA Health Mission and Vision.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
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JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
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TARO
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Awards & recognition
