Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
In this role, you will assist in reducing provider write-offs and patient bad debt. You will provide patients with potential resources including co-payment assistance foundations, alternate coverage options, patient assistance programs, and education regarding their coverage and benefits. In addition, you will optimize reimbursement by being the point of contact for patient financial concerns, pharmaceutical reimbursement specialists, and reimbursement issues from the hematology/oncology community practices.
Salary range: $33.60/hr – $50.93/hr
Required:
- Knowledge of oncology CPT and ICD-10 codes and medical office procedures. General knowledge of oncology procedures and terminology.
- Working knowledge of insurance authorizations and verification process for major medical insurance plans.
- Healthcare research and analysis skills sufficient to support drug coverage and reimbursement.
- Experience with varied computer software and hardware including knowledge of Microsoft Word, Excel and Outlook, CareConnect, billing systems and the internet.
- Possess strong customer service skills to promote pleasant and effective interactions with patients, staff and physicians.
- Skills in analyzing information, problems, situations, practices and procedures to recognize alternatives and provide solutions while maintaining cooperative working relationships with administrators, physicians, peers and the public.
- Ability to work as part of a team, maintaining confidentiality in all assignments and show initiative in identifying and solving problems as they occur.
- Ability to set priorities and complete assignments in a timely manner under minimal supervision.
- Advanced organizational skills to ensure a workable, efficient workspace and accomplish established objectives.
- Skills in adapting to and implementing frequently changing procedures.
- Knowledge of State and Federal programs to ensure reimbursement from Medicare, Medi-Cal, or other sponsoring agencies as well ask knowledge of reimbursement guidelines for commercial and managed care payers.
- Skill in recognizing a high priority situation and taking appropriate and immediate action.
- Ability to maintain composure when confronted with difficult situations and respond professionally.
- Ability to make independent judgements and to evaluate complex, sensitive issues with diplomacy
- Skill in speaking clearly and using appropriate grammar.
- Skill in writing concise, grammatically correct reports/correspondence.
- Ability to perform basic mathematical functions.
- Working knowledge of medical terminology to sufficiently identify various procedures to obtain optimum benefit information and reimbursement.
- Working knowledge of third-party payor verification terminology.
- Knowledge in the functional operations of third-party payors and utilization review agencies to expeditiously coordinate follow-up.
- Interpersonal skills to interact with all members of the healthcare team to develop and maintain a cooperative working environment.
EMPLOYMENT SCAM ALERT:
UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
“The environment is nurturing and fosters growth. When I come to work, I know what I'm doing matters.”
VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
If you want to grow professionally, this is the right place for you.
ERA
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ELIZABETH
It’s so diverse and inclusive here. There’s always the opportunity to share your thoughts. It's a place where you feel you belong.
JERRY
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ORLANDO
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DAVID
UCLA Health walks the walk and talks the talk! It's an incredible feeling to work for an organization that always puts the patient first. I am honored to work in full alignment with the UCLA Health Mission and Vision.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
UCLA is very diverse in its personnel as well as its many research fields studied
JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
TARO
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Awards & recognition
