Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
The Administrative Assistant III will provide support to the UCLA Maxillofacial Prosthetics, Special Patient Care/Hospital Dentistry, and Advanced Prosthodontics department. In this role you will work as a member of the front office team to provide smooth outpatient flow resulting in optimal patient satisfaction and maximize clinic efficiency. Duties will include: answering phones, scheduling appointments, confirming appointments, calling patients for appointment recalls, checking messages, returning phone calls, scanning documents, reception/check-in, pre-registration, verifying benefits and eligibility.
Salary Range: $30.36 – $43.49/Hourly
- Working knowledge of medical and dental procedural CPT and CDT coding process.
- Critical thinking skills, analytical skills and the ability to work with minimal supervision. Requires strong communication (verbal and written, clear and concise), customer service and interpersonal skills. Must be able to take appropriate action in a high call volume environment.
- Able to work with diverse populations (patient, staff, physicians) under difficult and challenging situations. Supports a team approach.
- Demonstrated ability to maintain composure when confronted by difficult situations and to respond professionally. Maintains commitment to our customer service standards, World-Class practices, and CI – CARE principle.
- Demonstrated ability to creatively integrate competing demands of a multidisciplinary setting into a productive working environment to accomplish established objectives.
- Working knowledge of PC window applications sufficient to input and retrieve data.
- Basic knowledge of phone systems and technology.
- Readily accepts work assignments and changes within UCLA Health in a positive manner.
- Skill in recognizing an emergency or high priority situation and taking appropriate and immediate action when it comes to patient management, including patient advocacy and resolution of patient complaints.
- Ability to maintain satisfactory attendance.
- Ability to enforce clinic policies and procedures by following established policies and procedures.
- Ability to adapt and work changing assignments depending on departmental needs.
- Working knowledge of computerized appointment scheduling system, insurance payors and processing or other related office functions.
- Working knowledge of the UCLA Health System.
- Fluent in written and spoken Spanish.
- General knowledge of medical procedures and terminology.
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UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
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VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
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ERA
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ELIZABETH
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JERRY
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ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
DAVID
UCLA Health walks the walk and talks the talk! It's an incredible feeling to work for an organization that always puts the patient first. I am honored to work in full alignment with the UCLA Health Mission and Vision.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
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JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
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TARO
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Awards & recognition
