Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
Make a meaningful impact on UCLA Health’s financial operations while leading high-performing teams that support vital revenue cycle functions. As the Supervisor of the Centralized Administrative Support Unit and Extended Business Office (EBO), you will manage administrative staff and external vendor operations that drive billing, collections, and contract account resolution. This is an opportunity to oversee key functions within Patient Business Services, provide direct guidance to both internal and vendor teams, and ensure that systems and processes are running efficiently, accurately, and in alignment with organizational goals.
In this role, you will:
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Lead daily operations for the Centralized Administrative Unit (CAU) and on-site Extended Business Office (EBO) staff
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Manage performance, quality, and productivity reviews, including coaching, evaluations, and disciplinary actions
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Oversee vendor output, recovery rates, and invoicing accuracy; audit assigned accounts and drive performance improvements
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Coordinate EBO participation in user acceptance testing and system upgrades; escalate and resolve IT issues as needed
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Compile and maintain department-wide training resources and oversee onboarding and education sessions
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Plan staffing strategies based on workload trends and make recommendations to improve administrative workflows
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Monitor budget-related EBO expenses and provide regular performance reporting for internal stakeholders
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Foster a service-oriented culture that promotes continuous learning and team development
Salary Range: $83,800 – $179,400 annually
We’re looking for a proactive and organized administrative leader with:
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A bachelor’s degree in a related field and/or equivalent experience or training
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At least five years of relevant experience in a healthcare, administrative, or revenue cycle setting
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3+ years of supervisory experience preferred
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Solid knowledge of budget, fund, and account management, along with personnel management within labor contract and policy frameworks
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Experience with Epic Prelude and hospital-based billing applications
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Strong communication, critical thinking, and interpersonal skills to lead diverse teams and resolve operational challenges
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Familiarity with financial analysis, reporting, payroll, and human resources administration
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Proven ability to manage projects, meet deadlines, and adapt to changing priorities
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A service-oriented mindset and commitment to continuous improvement
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“The environment is nurturing and fosters growth. When I come to work, I know what I'm doing matters.”
VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
If you want to grow professionally, this is the right place for you.
ERA
We are family here. We support each other. We collect together.
ELIZABETH
It’s so diverse and inclusive here. There’s always the opportunity to share your thoughts. It's a place where you feel you belong.
JERRY
Your career path at UCLA Health will enable you to follow a myriad of avenues and turns. It opens up a wide variety of opportunities.
ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
DAVID
UCLA Health walks the walk and talks the talk! It's an incredible feeling to work for an organization that always puts the patient first. I am honored to work in full alignment with the UCLA Health Mission and Vision.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
UCLA is very diverse in its personnel as well as its many research fields studied
JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
TARO
I have been blessed to be surrounded by supportive colleagues who aspire me to be the best version of myself.
Awards & recognition
