Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
As a Guest Services (Administrative Assistant II) representative at The Tiverton, you will operate a 24 hour Front Desk to assist with the administrative and concierge duties for the front of house operations (FOH) of a 100 room patient and family guest house which serves UCLA Health System patients, their families, and guests of the UCLA campus. Your responsibilities include coordinating guest check in and check out, guest accounting, concierge, guest services, make room reservations, operate a PBX console, process service requests, coordinate room readiness and special requests with the EVS and Maintenance departments, and participate with guest events and health & wellness initiatives.
Please note: This position will primarily work the evening shifts and middle shifts on weekdays, weekends, and holidays. This position will work all weekends and holidays. This position will train for all the shifts, including the night shift. Shifts may vary to accommodate operational needs.
Various Shifts:
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6:00am-2:30pm
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9:30am-6:00pm
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2:00pm-10:30pm
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10:15pm-6:15am
Required:
- Experience working in the service industry and working with colleagues to accomplish department goals and objectives, while motivating others to work together as team.
- Demonstrated experience in working in high-volume public contact setting including customer service, team building, problem solving, and service recovery.
- 2 years’ experience in the hospitality, retail, or service industry.
- Skill in prioritizing assignments and multi-tasking to complete work when there are changes in workload, pressures of deadlines, and competing requirements.
- Demonstrated ability to work independently and in a group collaborating with colleagues and to follow through on assignments with minimal direction.
- Ability to write concise, logical, grammatically correct memos, letters, routine email correspondence, etc.
- Interpersonal skills to communicate, work diplomatically and interact effectively with diverse hotel guests, personnel at various levels, in a high volume continuous public contact setting, including patients, students, colleagues, and other university employees.
- Skill in operating a personal computer, and a hotel property management system including working knowledge of equipment capabilities and programs.
- Working knowledge of Microsoft Office, specifically Outlook, Excel, & Word.
- Ability to work accurately with numbers and knowledge of cash handling procedures.
- Ability to perform basic physical tasks, actively make deliveries using stairs, participate in room rounds and inspections, and to lift up to 25-40lbs.
- Must be able to work various shifts as needed.
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UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
“The environment is nurturing and fosters growth. When I come to work, I know what I'm doing matters.”
VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
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ERA
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ELIZABETH
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JERRY
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ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
DAVID
UCLA Health walks the walk and talks the talk! It's an incredible feeling to work for an organization that always puts the patient first. I am honored to work in full alignment with the UCLA Health Mission and Vision.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
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JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
TARO
I have been blessed to be surrounded by supportive colleagues who aspire me to be the best version of myself.
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