Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
The Administrative Assistant II will act in a diversified position within the Department of Neurosurgery in the David Geffen School of Medicine. This individual will act as a central key administrative assistant who will rotate and fulfill administrative duties and/or front desk duties, dependent on the needs and requirements of the department. Duties are anticipated to change on a daily basis contingent on which Neurosurgeons office is in the highest need of assistance. You will work in both a clinic, as a front desk position, and as an assistant in an administrative setting. The Administrative Assistant will provide coordination of care, continuity, follow-up, and support for the patients and their families. Responsibilities include: answering, triaging and responding to patient phone calls, scheduling clinic appointments, pre and post scrubbing of clinic appointments, assisting patients with scheduling diagnostic tests, preparing charts and documents for clinic visits, enter referrals and orders, assisting with obtaining insurance pre-certifications and referral authorizations, referral work queues, process requests for medical records, process medication refill requests, organize and maintain a computer calendar system, and assist with processing disability and return-to-work forms and various letters at patient and provider’s request. Other projects and administrative tasks will be assigned on an as needed basis.
Salary Range: $25.60 – $36.33/Hourly
Required:
- High degree of adaptability.
- Comfortable with changing work flows.
- Skill in prioritizing assignments to complete work in a timely manner when there are changes in workload and assignments, pressures of deadlines, and/or a heavy workload.
- Demonstrated basic knowledge of physician office policies and procedures.
- Ability to establish and maintain cooperative and collaborative working relationship with medical, nursing and administrative personnel.
- Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent.
- Skill in working independently and following through on assignments with minimal direction.
- Working knowledge of patient related policies and procedures, as well as a thorough understanding of the University system.
- Familiarity with physician office billing procedures.
- Verbal and composition skills to convey detailed medical information
- Working knowledge of PC including the following software: Microsoft Word, Microsoft Outlook, Excel, Windows.
- Skill speaking on a one to one basis with persons of various social, economic, and cultural backgrounds to obtain information and explain procedures.
- Ability to perform with frequent interruptions.
- Ability to prioritize workload when faced with changing deadlines.
- Ability to make independent decisions.
- Requires flexibility and conscientiousness.
- Handle variable supervisors and be receptive to an unpredictable work schedule.
- Ability to triage incoming calls with efficiency.
- Able to handle variable Neurosurgeons calendars.
- Requires responsibility of checking in nightly for next day’s assignment.
Preferred:
- Knowledge of neurosurgical medical terminology to communicate effectively with physicians, nurses and other members of the health care community. Current knowledge of neurosurgical diagnosis, treatments, and terminology.
- Knowledge of University forms and procedures.
- Knowledge of University’s Electronic Medical Record System .
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MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
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EDGAR
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RENE
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ERA
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ELIZABETH
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JERRY
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DAVID
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DR. ISLA GARRAWAY
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RADU
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