Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
Front Desk receptionist who will provide patient care support services to include appointment answering high volume telephone calls, triage to appropriate individuals, appointment scheduling, cancelation/rescheduling, reception/check-in, pre-registration, cash collection, insurance verification, auditing of billing, and general administrative duties. Provide assistance with clinical and procedural and testing appointments. Ensure all necessary paperwork is in place prior to appointments, including but not limited authorizations. Other tasks as assigned.
Salary Range: $25.60-$36.33
Required:
- Reading skill sufficient to understand documents such as training guides and registration worksheets written to standard English text.
- Skill in speaking on a one-to -one basis with persons of various cultural, economic and educational backgrounds to obtain information and explain admission/registration policies and procedures.
- Interpersonal skill sufficient to interact diplomatically with the public in a high volume public contact setting and with members of the health care team.
- Skill in writing legible, concise and grammatically correct documentation in standard English.
- Typing skill sufficient to input verbal or written data into University’s EMR System with accuracy and speed.
- Skill in accurately transferring data from worksheet into University’s EMR System.
- Skill in organizing material and information in a systematic manner to maximize efficiency and minimize duplicate effort.
- Skill in adapting to and implementing frequently changing registration procedures.
- Oral communication skills to conduct registration interviews.
- General knowledge of medical diagnosis in order to correctly interpret referrals.
- General knowledge of third-party, government programs and other sponsoring agencies.
- Ability to work with frequent interruptions.
- Ability to attend to many details within a short span of time.
- Ability to work independently and exercise appropriate decisions.
- Ability to back up co-workers during staffing crisis situations such as sick leave, vacations, and emergencies.
- Ability to maintain composure in situations involving emergencies or heavy workload.
- Ability to work with minimal supervision and complete assignments in a timely manner.
- Working knowledge of medical terminology.
- Working knowledge of ICD-10 sufficient to code medical diagnosis.
- Skill in telephone business etiquette and a working knowledge of multi-line telephones.
- General knowledge medical terminology.
- General knowledge of medical insurance providers including HMO’s, PPO’s, Medicare, managed care insurance companies, and Medi-Cal to determine co-payments.
- Ability to handle delicate issues with sensitivity, maturity and professionalism.
- Ability to maintain confidentiality of patient medical records and information.
- Knowledge of Microsoft Word to type miscellaneous correspondence.
- Demonstrated ability to adhere to departmental attendance standards.
Preferred:
- Detailed knowledge of University’s EMR System procedures.
EMPLOYMENT SCAM ALERT:
UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
“The environment is nurturing and fosters growth. When I come to work, I know what I'm doing matters.”
VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
If you want to grow professionally, this is the right place for you.
ERA
We are family here. We support each other. We collect together.
ELIZABETH
It’s so diverse and inclusive here. There’s always the opportunity to share your thoughts. It's a place where you feel you belong.
JERRY
Your career path at UCLA Health will enable you to follow a myriad of avenues and turns. It opens up a wide variety of opportunities.
ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
DAVID
UCLA Health walks the walk and talks the talk! It's an incredible feeling to work for an organization that always puts the patient first. I am honored to work in full alignment with the UCLA Health Mission and Vision.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
UCLA is very diverse in its personnel as well as its many research fields studied
JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
TARO
I have been blessed to be surrounded by supportive colleagues who aspire me to be the best version of myself.
Awards & recognition
