Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.
Play a key role in the delivery of world-class patient care. Drive performance improvement throughout an award-winning health system. Take your career in an exciting new direction. At UCLA Health, you can do all this and more.
As our Performance Excellence Specialist, you will help advance operational and clinical improvement within the UCLA Health System by serving as a project manager, facilitator, consultant, analyst, coach and mentor. You’ll facilitate problem assessment, data compilation/analysis, team development, metrics design, and improvement implementation efforts. Using Lean, Value-Based Care Redesign and other approaches, you will support performance improvement while implementing the active daily management approach to sustain performance. You will support the continued execution and development of the UCLA ValU initiative, focusing on improving clinical outcomes, the patient experience, and reducing cost. Performance Excellence’s mission embodies the UCLA Health mission “To deliver leading-edge patient care, research, and education:”
- To improve the patient experience by building continuous improvement skills throughout the organization via training and hands-on opportunities
- Facilitate lean process improvement projects throughout UCLA Health
- Maintain and continuously improve the “UCLA Way”
- Bachelor’s degree, required
- Masters Degree in Business, Nursing, or Healthcare Administration, highly desired
- Three or more years of increasingly responsible experience in hospital management or hospital consulting
- A proven track record in clinical operations, clinical program development, planning, and process improvement
- In-depth knowledge of all elements of health care delivery
- Understanding of patient and community needs
- Expertise in patient care delivery, accreditation standards and the development and management of operational and capital budgets
- Ability to effectively integrate functions to achieve business plans
- A passion for quality, customer-centeredness, productivity and continuous improvement
- Strong leadership skills, including the ability to develop a superior management team
- Exceptional interpersonal and problem-solving skills
EMPLOYMENT SCAM ALERT:
UCLA Health Recruitment is currently being targeted by scam artists through external job board sites. Review some tips in order to avoid becoming targeted. El reclutamiento de salud de UCLA actualmente está siendo atacado por estafadores a través de sitios de juntas de trabajo externos. Revisar algunos consejos para evitar ser apuntado.
“The environment is nurturing and fosters growth. When I come to work, I know what I'm doing matters.”
VINCENT, Sr. CLS Specialist, Toxicology
MONICA
I've been blessed to touch so many lives through my serving. It's a privilege to uplift other employees with words of encouragement and a smile.
SOZIT
The first thing i noticed when i joined the team was how everyone is very welcoming and friendly with supportive management. I did not feel like an outsider.
EDGAR
Once I joined, I knew UCLA Health was THE place to be due to the growth potential and training offered
RENE
If you want to grow professionally, this is the right place for you.
ERA
We are family here. We support each other. We collect together.
ELIZABETH
It’s so diverse and inclusive here. There’s always the opportunity to share your thoughts. It's a place where you feel you belong.
JERRY
Your career path at UCLA Health will enable you to follow a myriad of avenues and turns. It opens up a wide variety of opportunities.
ORLANDO
There’s a togetherness and higher level of commitment to teamwork at UCLA Health. We are several groups and teams that work together with a common goal which is to improve our patients experience.
DAVID
UCLA Health walks the walk and talks the talk! It's an incredible feeling to work for an organization that always puts the patient first. I am honored to work in full alignment with the UCLA Health Mission and Vision.
DR. ISLA GARRAWAY
UCLA has incredible resources and a team science approach. The ability to work with collaborative teams and access the amazing resources around campus is the best part about being at UCLA.
RADU
UCLA is very diverse in its personnel as well as its many research fields studied
JENNA
UCLA Health provides so many opportunities to exchange ideas, share moments and grow. I have learned a lot about team management and relationship building.
SHARON
I was looking for a job to further my career and continue to improve and learn as a therapist.
TARO
I have been blessed to be surrounded by supportive colleagues who aspire me to be the best version of myself.
Awards & recognition
